About Terberg DTS
Will you become part of our global family?
Originally founded as Distribution Tractor Services in 1998, Terberg DTS (UK) Ltd is a UK subsidiary of the Royal Terberg Group. We are the market leading supplier of specialist vehicles, equipment and support to the UK logistics, distribution, port, industrial, aviation and fire and rescue.
Terberg DTS provides a comprehensive offering of new and used Terberg tractors, Aviation GSE and Fire and Rescue vehicle and equipment for both sale and hire. Operating from premises at Halifax, Nottingham and Gloucester, with a network of highly skilled field and workshop based engineers and a substantial parts holding, allows Terberg DTS to support customers with nationwide breakdown cover 24 hours a day / 365 days a year. This ensures maximum uptime and an outstanding first time fix rate.
Job title: Administrator
Reports to: Senior Delivery Co-ordinator
Location: Elland, UK
Purpose of the role:
To provide administrative support to the Sales & Delivery Teams. To support the processing and delivery of new and used special vehicles and equipment to customers worldwide, including ordering & importation of vehicles from the Terberg Group Factory in Holland and other suppliers as necessary. To provide excellent customer service and build relationships with both internal and external customers.
Responsibilities

• To provide support to key internal customers:

o Senior Delivery Co-Ordinator
o Delivery Co-Ordinators
o Area Sales Managers

• Build effective working relationships with key internal and external customers to understand current and future needs.
• Ensure customer enquiries (phone/email) are professionally and proactively managed, and/or escalated to wider teams.
• Engage with suppliers ensuring that all required administration is completed on time, to guarantee the smooth transportation of vehicles:

o Create accurate purchase orders.
o Ensure factory order confirmations are received and appropriate internal sign off/authorisation is obtained.
o Utilise factory shipping schedule.
o Check goods/quantity received as per order.
o Chasing, tracking and updating schedule accordingly.
o Undertake purchase administration of non-factory vehicles as required.

• Monitor and proactively manage work in progress (WIP):

o Investigate all jobs which fall within the departmental job categories.
o Action the finishing and completion of jobs within the Delivery department in line with departmental KPI’s.
o Raise issues with the Delivery Co-ordinators and escalate to the Sales Delivery Manager if necessary.

• To be responsible for compiling weekly/monthly reports:

o Responsible for completing individual review document in line with expected KPI’s for one-to-one meetings.
o Create and distribute the weekly allocations to relevant stakeholders.
o Create and distribute the weekly Sales Manager delivery schedule update to relevant stakeholders.

• To actively update and monitor the Delivery Schedule:

o Advise relevant stakeholders of major changes within the delivery schedule.
o Liaise with Delivery Co-ordinators to ensure accurate information is kept within the document in line with departmental expectations.

• To be responsible for maintaining accurate storage of all customer data and vehicle information, including manual/electronic files and relevant systems updated (LIST, VPS and Super Office).
• Proactively engage with wider internal departments for collaborative working.
• To be responsible for undertaking stock-check in support of vehicles & equipment on site at Terberg DTS.
• To undertake projects as and when required to support the need of the business or to achieve departmental objectives.
• To be responsible for reaching out for customer feedback and the accurate storage of that data.

Critical Skills Required

• Excellent customer service skills with an ethos for getting it right the first time.
• Excellent organisation and prioritising skills in order to successfully manage multiple tasks.
• High attention to detail.
• The ability to work well in a team and manage own workload independently, prioritising tasks.
• Self-motivated with the ability to challenge the status quo, research and offer suggestions for improving efficiency or customer satisfaction.
• Excellent communication skills, verbal and written, together with the ability to communicate at all levels.
• Strong interpersonal skills with the ability to develop key working relationships.

Critical Knowledge Required

• Strong administrative background
• Strong working knowledge of Microsoft Office packages, especially Outlook, Word, Excel, Teams.

Job Types: Full-time, Permanent
Pay: Up to £25,000.00 per year
Benefits:

• Canteen
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Administrative: 2 years (required)
• Customer service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Location:

• Elland (preferred)

Work Location: In person
Reference ID: Admin/Sales/Delivery