Job Advert
A rare and exciting opportunity has arisen with Sandown Motor Group for an Assistant Service Manager at their Mercedes-Benz retailer in Guildford.
The Company
Sandown Motor Group have over 30 years of experience selling and servicing Mercedes-Benz products. A privately owned group the Sandown name has an immensely proud heritage with Mercedes-Benz which means that they are experts in this iconic brand. Their simple goal is to deliver the most outstanding service from each of their sites in Guildford, Basingstoke, Poole, Dorchester, Salisbury, Newbury, Epsom, Farnborough and Hindhead.
The Role
The Assistant Service Manager is responsible for ensuring every aspect of a customer’s aftersales experience is positive. The main purpose of the role is to support the Aftersales Manager and supervise the Front of House aftersales team.
Main Duties and Responsibilities

• To supervise the Service team and to develop and train team members to achieve the highest possible levels of performance.
• To monitor workshop loading and ensure continuity.
• To ensure that customers and their vehicles are received in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
• To ensure that invoicing is accurate and completed on time.
• To ensure that job extensions are properly authorised and processed.
• To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
• To oversee subcontracted repairs and ensure the quality of such.
• To ensure that the authorisation of warranty and goodwill is given strictly by the manufacturers' programme.
• To monitor and manage the attendance and timekeeping of team members.

About You
You will have previous assistant service manager experience, or senior service advisor or service team manager experience within the motor trade. You will have fantastic leadership qualities, along with high levels of attention to detail and the ability to work in a methodical manner. You will also need fabulous communication skills and be able to develop relationships effortlessly always keeping the customer in mind.
On Offer
Basic salary £40,000
OTE £48,000
45 hours per week 08.00-18.00 with 1 hour lunch
Our Process
When applying please include a full current CV with your current salary outlined and notice period, once this has been reviewed, we will be in touch to advise if your application will be progressed through to the next stage. The Riverside Resourcing & Consultancy recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by applying to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process. Your application data is held within our secure applicant tracking system through hireful - you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone, throughout the recruitment process so that we can keep you updated and inform you of your application progress.