JOB DETAILS

REQ01035
23/08/2024
30/08/2024
Glasgow
£12.48 per hour worked will be paid on or around the 25th of each calendar month
0
Zero
Box Office

Effective use and maintenance of the ticketing database and systems

To set up and provide accurate sales reports

Manage ticket requests from companies, charities, promotions, and membership schemes

Excellent customer service including dealing with general enquiries, booking tickets and hospitality and maximising sales

Promoting and achieving membership levels

Cross training within other departments

This is not an exhaustive list of duties. from time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities. Collaborate with the team to ensure the delivery of events, implement service standards, operating procedures e.g., scanning tickets, showing customers to their allocated seats, housekeeping, Box Office support and setup of our event spaces.

Keep a high and consistent standard of appearance, ensuring that the theatre’s image is always maintained.

To liaise with the Customer Experience Supervisor, ensuring the smooth operation of all hospitality led events.

Actively participate in TE training programmes and attend training courses as required to further self-development.

To complete any other delegated task that may assist the company in achieving its business objectives, as required by the General Manager, or Customer Experience Manager.

Passion for theatre / live entertainment, knowledge of surrounding area

An exceptional eye for detail for written & numeracy. Strong communication & listening skills when dealing with guests and all colleagues.

Willingness to learn new skills.

Can do attitude with the ability to work effectively during busy times promoting great team spirit.

In the customer service field

Proven ability to adapt to the business needs and work calmly under pressure.

Experience working in theatre or an entertainment venue.

Provide excellent customer service and can effectively deal with criticism and complaints

Flexible to adapt to the business needs and work calmly under pressure

Have a basic knowledge in current health and safety, (training will be given in these areas)