United Kingdom Job Openings

NatWest Digital X

Business Design & Solutions Lead, Operations Centre of Excellence

Edinburgh

FULL TIME

October 18, 2024

Strategy, Business Strategy & Delivery
Business Design & Solutions Lead, Operations Centre of Excellence
Closing date for applications: 22/10/2024

Edinburgh, United Kingdom

Permanent

Full Time

#R-00244031

Join our digital revolution in Nat West Digital X
In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Business Design & Solutions Lead

This is a high profile role in the Operations Centre of Excellence that will see you supporting the ongoing definition of the bank wide Operations strategy alongside key business stakeholders
We’ll look to you to define and mobilise key components of the Operations strategy in partnership with senior Operations leaders and key supporting functions such as Technology and D&A
You'll have a real opportunity to add value and deliver lasting results in this role, while building meaningful relationships with a wide variety of stakeholders

What you'll do

As a Business Design & Solutions Lead, you’ll play a leading role in driving innovation across Operations and identifying and designing new opportunities that will allow us to execute and deliver on the five year strategic vision for Operations. You’ll make sure that all solutions align to the bank’s strategy and the franchise and functions’ five year plans.

You’ll create, shape, define and own pan-operations and individual franchise opportunities that support delivery of the Operations five year strategic plan and develop the associated business case, securing sign-off and approval of the same from all major stakeholders.

More specifically, you’ll:

Work closely with key stakeholders across the business to create, shape, define and own pan-operations and individual franchise opportunities
Make sure that all designs are compliant with all the appropriate governance and policies and in line with the bank’s risk management appetite
Manage the programme design and associated working groups and project teams to provide strategic direction and leadership
Understand the impact and associated risks that other programmes may have and manage any associated dependencies

The skills you'll need

To thrive in this role, you’ll need a background in business design and have experience of delivering strategic programmes that support a business strategy and its growth agenda. You’ll have a track record of designing and delivering end-to-end innovative designs and solutions within Operations. You’ll be a trusted partner to senior stakeholders and have the ability to influence them with your ideas and concepts and secure the buy-in of all key decision makers.

In addition, you’ll need to be resilient, creative and free thinking and be prepared to challenge status quo and the conventional ways of doing things. You’ll be comfortable in analysing data and operating in an environment with ambiguity and have sound decision making skills.

You’ll also demonstrate:

Experience developing compelling strategies that are tangible and grounded
Experience of working with senior stakeholders in the design, shaping and mobilisation of innovative solutions in an operational construct
Familiarity with multiple data sources and the ability to leverage those data sources to create insight and inform, both strategy and execution
Excellent stakeholder management and collaboration skills
Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

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