CLEANING CONTRACT MANAGER - CENTRAL LONDON - £40K PLUS BONUS
Do you thrive on building strong relationships and ensuring exceptional service delivery? Are you passionate about operational excellence and exceeding client expectations? If so, we want to hear from you!
Bayleaf Facilities Management, a leading provider of cleaning and facilities management services, is seeking a highly motivated and results-oriented Contract Manager to join our growing team.
A bit about us.....
Bayleaf Facilities Management is a fast growing business, specialising in cleaning commercial, retail, hospitality and hotel venues. In the last year alone, we have grown by over 30 sites and we have plans to continue to scale at pace.
The Opportunity
We are looking for an experienced and proactive Contract Manager to join our team. You will be responsible for upholding our company values of Self-Responsibility, Creative, Supportive and Respectful in all aspects of our day and to ensure the company is always represented in a professional and positive manner within our most prestigious account. You will monitor and manage all service activities across the allocated sites, ensuring quality standards and regularly review existing service provisions to ensure they are still meeting standards required in line with budgetary requirements. The successful candidate will have proven experience working across multiple sectors in Facilities Management with evidence of leading high performing teams as well as the ability to manage, develop and motivate direct reports and teams.
Why should you apply?

• The chance to be part of our transformation & growth - where you can make a difference and get a VIP front row seat!
• Be part of the team where no two days are ever the same - keeping things interesting all the time.
• Company Pension Scheme.
• Quarterly Performance Bonus.
• A great team, fabulous locations and great benefits, like Wagestream. Wagestream is our financial wellbeing benefit which gives you access to a percentage of the pay you’ve already earned, if you need it. You can also track your earnings in real-time and save directly from your salary from as little as 50p. Join our team and get Wagestream straight away!

Salary up to £40k depending on experience + bonus per year + other benefits
Main Responsibilities:

• Regularly meet with clients to review existing and proposed service provisions including Auditing.
• Review costs to ensure budgets remain aligned and on target and increase profitability.
• Establish rapport with clients and reinforce a positive company image.
• Manage the service delivery ensuring a proactive and efficient service which is innovative and continuously improving.
• Improve customer perception by devising systems to market and communicate any new legislation or change of practice to the client.
• Ensure all site information is maintained and updated in accordance with procedures and Service Level Agreements
• Produce and / or assist with quotations and preparation of financial information and ensure full understanding of budgetary information in order to understand the importance of correct pricing.
• Lead and manage your team on all aspects of their roles, Company policies and procedures to ensure that they clearly understand and take ownership of their area of responsibility.
• Proactively respond to client requests to deliver an efficient and responsive service and performance manage as necessary.
• Ensure the T&A system is accurate and up to date daily.
• Manage and oversee periodical works effectively
• Ensure Area Supervisors and Area Managers are managed effectively.

Other Responsibilities:
Materials Budget Control, Wages Budget Control, Responsible for delivering retention targets.
Required Skills:

• Excellent verbal and writing communication skills (Bilingual, English – Spanish) preferably, with the ability to confidently and credibly engage and influence clients, partners and employees
• Organisational and time management skills
• Track record in the Cleaning Industry
• An ability to prioritize workload and solve problems having always customer focus at heart
• Experience of managing multiple cleaning contracts including retail, offices, F&B, venues
• Ability to liaise and work professionally with clients and staff.
• Proven ability to deliver exceptional and quality customer service through audits
• An excellent understanding of HR policies and procedures with knowledge of legislative framework for contracting, including TUPE transfers
• Experience of people management including performance management, employee relations, recruitment & selection, resource planning, inductions and training.
• An understanding of Health & Safety regulations and best practice.
• Experience of delivering COSHH training and producing risk assessments.
• Experience of finance and budgetary control and ability to manage profit and loss
• Excellent IT skills, including Microsoft Office, with the ability to produce presentations.

Job Types: Full-time, Permanent
Pay: £40,000.00 per year
Additional pay:

• Performance bonus
• Quarterly bonus

Benefits:

• Company events
• Company pension
• Free or subsidised travel

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Account management (cleaning): 2 years (preferred)
• Team management: 2 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person
Reference ID: Contract Manager