• Ensure contractual commitments are met and exceeded
• Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs)
• Best Practice for all Contract Support tasks
• Support to the Management Team on all Financial and administrative functions
• First point of contact for all Contract financial and administrative issues
• Contract Team guidance, advice and support where required to deliver best practice
• Ensure effective management planning of own workload and diary management, ensuring capacity to support the wider team
• Ability to prioritise tasks and deputise were required to the wider team
• Drive and influence Contract Financial Plan for revenue and profit delivery, forecasting quarterly to ensure YTD Plan is exceeded
• Financial Reporting housekeeping and data cleanse
• Administrative Reporting housekeeping and data cleanse
• Reduction of aged WIP, OPOs, Invoice Pool and Debt, driving excellence Customer Service to internal and external Customers

• Word – Intermediate
• Excel – Intermediate (inclusive of Formulas, Pivot tables)
• Power Point – Intermediate (inclusive of creating presentations, presenting)
• Outlook – Intermediate (inclusive of own task diary management, scheduling)
• Customer Service Experience
• Purchasing and Finance Experience

• Plan and arrange Subcontractor call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs
• Assist management team with monthly Customer Report
• Review Subcontractor performance and feedback through appropriate systems ‘My Supplier’ and ‘Value Track’
• General Contract Management support for the Lead Contract Support and Account Manager

• Ensure integrity of financial transactions for contract
• Completion and management of Financial weekly reporting (Invoice Pool, Open Purchase Orders, Paid and Unpaid WIP, Debt, Overtime and Expenses), presenting to the Account and Business Unit weekly
• Create / raise Extra Works jobs on CBRE inhouse system ‘Webquote’ with accuracy and in a timely manner
• Management of monthly chargeable Consumable Tracker, raising consumable Purchase Orders in a timely manner
• Raising non-chargeable Purchase Orders
• Management of non-chargeable spend weekly
• Daily review and process of Subcontractor and Supplier invoices, managing disputes within 30-day SLA
• Annual Contract renewal assistance with Contract Manager
• Client Debt management, ensuring disputes are resolved within 30-day SLA
• Raise Extra Work sales invoices in line with company deadlines at the correct margin
• Month end reporting review and completion (EW Margin, Overtime and Expenses, Labour Allocation)

• Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to ‘A’ level (or equivalent)

• Highly computer literate
• IT Skills to achieve key tasks and give the business a sound reporting base.
• Superior written and verbal communication skills with strong oral presentation skills.
• Capable of working in a matrix environment.
• Organised and open to new ways of working to challenge inefficiencies

• Thorough understanding of business and customer-facing environments.
• Understands the requirements of operating in a contract environment.

• Previous experience of a service industry role
• Been a part of a high-performing team.

• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Calm manner, able to work under pressure and with changing demands and priorities

• Customer Service
• Communication
• Integrity
• Attention to Detail