United Kingdom Job Openings
CBRE
Credit Controller
Glasgow
FULL TIME
September 13, 2024
We have both a permanent and a 12-month fixed-term role available.
The Team
Role Purpose
Key Responsibilities
- Effectively manage workload across portfolio
- Adhere to all credit control processes and develop where necessary
- Collection of all outstanding charges within lease terms and internal/external SLA’s
- Reduce aged debt through pro-active collection techniques
- Minimise risk across portfolio through regular review and arrears management
- Promote and develop relationships with key contacts throughout the business
- Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
- Manage queries to resolution through investigation, reconciliation and escalation
- Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
- Ensure all systems information is up to date and accurate and clearly demonstrates actions taken
- Attend client meetings to discuss portfolio
- Creation of required client reports
- Manage payment plans/Hardship accounts
- Recommend bad debt write offs and create bad debt provisions
- Maintain mailboxes and ensure all documentation is filed correctly
- Assist in raising profile of credit control team with all departments
- Assist cashiering team with allocation of monies and maintenance of accounts
- Work collaboratively with other departments to ensure excellent service
- Ensure adherence to all RICS, ISO and ISAE3402 guidelines
Person Specification/Requirements
- Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
- Excellent communication skills, both verbally and in writing
- Relevant experience working within credit control function
- Good understanding of credit control procedures and techniques
- Knowledge of legal proceedings
- Property knowledge would be advantageous
- Experience of working in target driven environment
- Experience of working in high transactional environment
- Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
- Maintains a positive attitude towards routine tasks
- Accurate and exceptional attention to detail
- Pro-active and enjoys working autonomously and as part of a wider team
- Confident and assertive where required
- Flexible approach to work
- Team player who deals effectively with colleagues and clients
- Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
- Ability to remain calm under pressure
- Exceptional organisational skills
- Ability to achieve targets and strive for continual improvement
Working at CBRE
Our collaborative culture is built on our RISE values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Creating the real estate solutions of tomorrow, so businesses and people thrive. This informs everything we do—from diversity, equity, and inclusion to sustainability initiatives to workplace safety and wellbeing.
At CBRE, we believe that the more perspectives we have, the more dimensions we see. We welcome people with different backgrounds and experiences across industries to apply for open positions even if you do not match every element of the required skills. To discover more about what it’s like to work at CBRE, visit Life at CBRE
About CBRE
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