An exciting opportunity has arisen for an enthusiastic and ambitious Customer Consultant at Toyota Norwich!

• Salary: £42,000 OTE
• SLM Group Benefit Package
• Length: Full Time/Permanent
• Role: Customer Consultant
• Location: SLM Toyota Norwich

We are looking for someone enthusiastic and motivated to join our SLM Toyota Norwich team as a Customer Consultant. A Toyota Customer Consultant guides the customer throughout their journey with us, through the vehicle sales and aftersales processes.
The ideal candidate will have excellent interpersonal skills to achieve 100% customer satisfaction, and have previous experience in the motor trade, in either sales or aftersales.
If you are looking to start your career in the motor industry, we would provide structured Sales and Aftersales training for the right candidate to gain knowledge across the whole business. The role will evolve over time as they learn more about the products and services that we offer, with the expectation that they will become a fully trained Toyota-approved Customer Consultant.
The suitable candidate will need to be confident in dealing with customers in person and over the phone, be very enthusiastic, motivated and adaptable to working as both part of a team and as an individual in a fast-paced environment.
Our Customer Consultants work a four day a shift pattern including a weekend rota with a ten-hour day and an hour for lunch.
The exciting SLM benefits we offer our Customer Consultants:

• Health care
• Mental and physical health support provided by BEN
• Additional holiday for extended service
• Birthday off
• Retail offers and vouchers
• Eligibility to join our car scheme (after a qualifying period)
• Free MOT for employees
• Discounted aftersales, service, repairs and parts
• Company pension scheme

Key job areas of the Customer Consultant role:

• Build rapport and create a bespoke customer experience.
• Agree the details of the work to be carried out with the customer.
• Co-ordinate workshop activity to deliver agreed work.
• Liaise with the workshop to deliver agreed jobs set.
• Update the customer throughout the process and ensure customer satisfaction on completion.
• Develop relationships to win new business.
• Respond to queries from new/existing customers from multiple channels.
• Maintain up to date knowledge on manufacturer vehicles and product options.
• Follow sales processes to ensure compliance.
• Work as a full member of the dealership team.

What we’re looking for in a Customer Consultant:

• Previous customer service experience.
• Ability to successfully use persuasiveness/negotiation techniques.
• Knowledge of sales principles and methods.
• Ability to work as part of a team.
• Ability to work on own initiative or with minimum supervision.
• Excellent communication, administrative and organisational skills.
• Excellent customer service/people skills, delivery services to high standards.
• Polite, calm and approachable personality.
• Flexible ‘can do’ approach.
• Proficient in relevant computer applications and systems.

Toyota Norwich is part of SLM Group which started as a family company and has grown to include sites across the South East and East Anglia.
Job Types: Full-time, Permanent
Pay: Up to £42,000.00 per year
Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Store discount

Experience:

• Automotive sales: 1 year (preferred)
• Automotive service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person