Your Objectives

• Develop and analyse our customer data – we have over 100,000 customers so you’ll be used to working with large data sets in a data-driven environment
• Developing and implementing data analysis, data collection systems and other strategies that optimise statistical efficiency and quality
• Form A/B testing stories and develop customer profiling models to help predict customer behaviour
• Analysing marketing and customer engagement campaigns to recommend improvements or new campaigns
• Perform detailed analysis to define and evaluate requirements and turn ambiguous data/reporting requirements into concrete improvement activities
• Working closely with the BI Development team, be involved in the design of our Power BI reporting for regular reports to the business using CRM metrics

Key Skills and Experience:

• A high standard of knowledge and experience with: Common querying & programming languages such as SQL, Python or R.
• Data visualization skills are also desirable in Power BI
• Good understanding of report writing and technical requirements analysis.
• Understanding and / or experience of customer insight. The capability of taking business information and gaining insight through analytical techniques, then delivering that insight to the business.
• Able to grow and maintain strong business relationships with senior stakeholders and executives.

Interview Process:

• Screening Call with Talent Acquisition
• Microsoft Teams call with our Global Head of BI and Analytics and our BI Lead (60 mins)
• Microsoft Teams call with our Head of Digital and Marketing (60 mins)

Package

• Competitive basic salary
• Annual IT Bonus scheme
• Our teams predominantly work remotely but we have an award-winning IT Headquarters based in Durham where you’ll always receive a warm welcome!
• Pension: 5% employee / 3% employer (Total 8%)
• Champion Health – a comprehensive physical, mental & financial wellbeing platform, offering bespoke content on all aspects of wellbeing & life
• Free use of the state-of-the-art private gym at our IT Headquarters