• Receive and process customer telephone / email requests to ensure the timely and effective completion of work, in accordance with the service level specification.
• Ensure that the relevant information is logged into the database to enable the accurate transfer of information for the allocation of work to the appropriate department for action.
• Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls).
• Follow the specific procedures for the role.
• Acts as part of a team to deliver activities which support operational objectives.
• Manages a variety of tasks and is able to plan accordingly within the short-term.
• May be subject to regular local supervision of progress against results.
• Support the activities of others to meet deadlines and quality standards and help identify ways to reduce cost.
• May assist less experienced staff.
• Supports the delivery of a team and escalates individual performance issues.

• Able to perform role to the required standard within a short period after completion of training.
• Previous experience working in a Call Centre environment – desirable.
• Capable of using the Microsoft Office packages (Work, Excel, Outlook).
• Experience of building good working relationships.
• Customer Focussed.