Pinnacle Group are seeking a dedicated Customer Service Advisor to provide exceptional customer service and support. Your responsibilities will include acting as the first point of contact aiming to resolve queries as quickly and efficiently as possible and accurately record updates on CRM system.
You will be joining our Homes Team based in Larkhill. Our Customer Solutions Team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:

• Contact families that have raised a concern/complaints ensuring we have all of the relevant information to investigate and resolve the issues.
• Delivering clear communications to ensure families have transparency during every interaction
• Create trusting relationships with stakeholders
• Providing impeccable levels of service to the armed forces families
• Writing closure letters to customers explaining their complaints outcome and actions taken

Key Requirements:

• Experience in customer service and/ or complaint handling
• Excellent communication skills and telephone manner
• Ability to confidently build a rapport with customers
• Confident, courteous, and professional manner
• Empathetic approach and fantastic listening skills

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Service FA Mock