Please note you must have previous experience of working in a Call Centre.
10am - 14pm Monday to Friday - 1 in 3 Saturdays- 4 hours
1 Full time position - 1 in 3 Saturdays - 4 hours
ALL OFFERS ARE SUBJECT TO 2 SATISFACTORY REFERENCES AND DBS CHECK
Please note this postion is office based in Gosport United Kingdom. We are unable to assist with relocation.
Key Tasks and Responsibilities
· Take front line inbound sales calls for vitamins and supplements inputting orders via NAV. We are part of the Healthspan Group, the UK's leading Vitamin company.
· Product Information – To take calls from Customer and offer expertise advice on our products.
· Customer Service Department – To offer advice along with replacing/Exchanging as required.
· Subscriptions – To set up repeat orders whilst ensuring the Customer is completely understanding of the procedure.
· Web Enquiries – To assist Customers whom are experiencing difficulty with our Website or ordering process.
· Outbound Calling – To contact Customers offering special offers to increase Business Revenue or complete surveys.
· Emails – To contact Customers via live chat or email
· Enablement to adapt to technological change of systems to satisfy business needs
· Upselling of Healthspan Group products when applicable
· Meeting Targets
The Individual
· Excellent knowledge of our products and services.
· Good level of written skills.
· Ability to work within a Team as well as an Individual.
· Accuracy and strong attention to detail.
· Exceptional Customer Service skills.
· The ability to Multi-Task.
· To motivate and assist other members of a team.
· Remain focused at all times.
· Have an excellent work ethic.
· Meet Call Coaching expectations
· Be a motivated individual who frequently meets and exceeds targets
Job Types: Permanent, Part-time, Full-time
Benefits:

• Company pension
• Employee discount

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person
Reference ID: Jan2024
Job Types: Full-time, Part-time, Permanent
Salary: £14,556.00-£23,606.96 per year
Expected hours: 25 – 40 per week
Benefits:

• Company pension
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Experience:

• Call centre: 2 years (required)

Job Types: Full-time, Part-time
Pay: £12,387.05-£24,909.56 per year
Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Employee discount

Schedule:

• Every weekend
• Monday to Friday
• Overtime
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Call Centre: 2 years (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Reference ID: Feb 2024