United Kingdom Job Openings
Epos Now
Customer Support Agent
Norwich
FULL TIME
September 21, 2024
About Us:
Epos Now are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions.
Role: Customer Support Consultant
Responsibilities:
- Handle customer queries via telephone calls, email and web chat.
- Achieve your targets for customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
- Earn bonus on top of your salary.
- Career progression opportunities - our philosophy is to promote internally.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- 20 days annual leave (increasing a day each year), plus bank holidays.
- Free onsite parking at Norwich office.
Pay: £23,750.00-£27,000.00 per year
Additional pay:
- Bonus scheme
- Commission pay
- Yearly bonus
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
- Monday to Friday
- Weekend availability
- A-Level or equivalent (required)
- Customer Service: 1 year (required)
- Retail sales: 1 year (preferred)
- Hospitality: 1 year (preferred)
- United Kingdom (required)
Reference ID: UKServ
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