The Customer Support Coordinator is responsible for handling any enquiries, managing & processing on-going projects to invoicing stage.
The successful candidate will have a strong administrative background with experience of supporting a fast-paced Customer Support Team.
Primary responsibilities include:

• Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions.
• Ensure all work is carried out in accordance with client specifics, including quality, lead time & price
• Respond to any relevant client enquiries within set deadlines.
• Provide input and reports as necessary to Customer Support Manager, when requested.
• Liaise with relevant Departments to ensure client requests are adhered to.
• Generate key client weekly status reports and issue to the client base
• Awareness of quality procedures
• Invoicing & Administrative tasks
• Reviewing and chasing Open invoices for payment
• Any other reasonable duties as required to meet the needs of the business
• Adhering to HSEQ guidelines.

Experience:

• Experience in a similar role preferred but not essential as training will be given

Behaviours & Skills:

• Enthusiastic and Integrity driven individual, who has the desire to exceed customer expectations
• Ability to communicate clearly with the client, no reservations with talking on the phone or face to face meetings
• Ability to work based on own initiative and drive
• Excellent communication and ‘people skills’
• Good planning and organisational skills
• Good IT skills
• Excellent multi-tasking skills

If you like the sound of an attractive salary, contributory pension, an excellent benefits package and the opportunity to work with as part of a global organisation that’s passionate about people development, we’d love to hear from you!
With facilities in over thirty locations spanning five continents, Score employs more than 1,800 people including 350 apprentices. The development of future talent is at the heart of everything we do.
A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same.
Combining the legacy of 40+ years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent.
Are you the right person to play an integral part in that journey?
Contact us today to discuss your future.
Opportunity for all
We welcome applications from all and appoint based on merit. We’re committed to promoting diversity and inclusion throughout our organisation and remain committed to developing an open-minded, global culture.
Job Types: Full-time, Permanent
Pay: From £12.65 per hour
Benefits:

• Company pension
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Peterhead, AB42 3GL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 18/10/2024
Reference ID: ENE-24-031