• Able to act independently to investigate issues and starting to form views on how new processes ought to be constructed.
• Co-ordinate work with Technology and Product teams
• Able to contribute both to BAU enhancements and to work under the umbrella of a project

• Develops a broader understanding of the Operations functions
• Develop an understanding of the Commercial usage of our data
• Develop a broader understanding of our direct competitors

• Take ownership for self-development and where available participate in structured training.
• Gains proficiency in all relevant databases, data interrogation and reporting tools (for example Databricks, SQL, Python , Excel, My Worldpanel etc.)
• Start to contribute to the development of more junior members of the team

• Continue to develop professional working relationships across the business (including Commercial) and externally. Particular focus on collaboration across TOPs.
• Be able to communicate in an appropriate manner (e.g. verbally, presenting or creating a Power Point, Word document, email)
• Adhering to deadlines and calling out where there is a risk of delays
• Is able to demonstrate and role model best practise and techniques including positive communication style.
• Displays a proactive attitude when working both within and outside of the team.
• Demonstrates clear, direct and to the point communication at Data Methods team meetings

• Proactive identification and root cause analysis of service issues, and resolution of these, to mitigate any impact to the quality of our data.
• Support regular service review meetings with Team Managers and Leadership team to establish priorities and future requirements.
• Working closely with other department partners (e.g. Client Delivery, Data Acquisition) to capacity plan and support new projects or service enhancement initiatives.
• Knowledge sharing through the team, in either team meeting or day-to-day with the wider Data Methods team

• Organising your workload efficiently
• Adhering to schedules
• Contributing to resource planning for all BAU and projects
• Start to build the skills necessary to be able to resource plan
• Calling out any risks to deadlines and capacity challenges

• Actively manage their own workload to deliver all tasks and projects as requested by their manager to deadline
• Autonomous in the tasks performed, beginning to define own workload
• Demonstrate improvements that they have made to the service(s) that they work on.
• All work is delivered to the quality standard expected
• Escalation of issues where appropriate with evidence of root cause analysis and service knowledge being used to help drive the solution. Subsequent implementation of additional checks/change of processes where required.
• All necessary knowledge and skills are acquired to perform in the role, including service knowledge, technical skills and personal skills
• Is collaborative when seeking help and support from the relevant teams/individuals
• Actively supporting junior members of the team
• Appropriate and timely responses to all requests and can effectively say “no”
• Adopt appropriate communication style internally and externally
• Demonstrate appropriate business etiquette and ways of working (e.g. meetings, minutes, agendas)
• Demonstrate growing rapport with partners in the service they work on, other members of the Operational team and any third-party suppliers.

• 25 days annual leave (excl. bank holidays), plus your birthday off!
• Flexible benefits across health, wealth and lifestyle
• Extensive training and excellent scope for career development
• A collaborative and supportive work environment!

United Kingdom