Job Title: Desk Research Assistant
Department/Location: Lancaster (On-site)
Reporting to: Desk Research Manager
Remuneration: £12.04 hourly rate
Employment type: Full-time (37.5 hours per week)
RONIN International and its international subsidiaries, RONIN Research Gmb H in Germany, RONIN Research Inc. in the USA, and RONIN Research (Hong Kong) Limited in Hong Kong, are part of the Rippleffect Group.
Position Summary:
The Desk Research Assistant role is a great entry-level position for someone looking to start their career in market research, focusing specifically on identifying and recruiting senior business-to-business professionals, subject matter experts, and opinion formers to take part in confidential market research studies on behalf of leading organisations from around the world.
Full training and company induction will be provided. You will be required to identify, connect, and collaborate with potential participants via online networks, email, and phone.
This is not a sales role, but a research-focused position where your success will depend on your tenacity, creativity, communication skills, and diligence.
This position entails a 6-months probation. You must be willing to work 37.5 hours per week from Monday to Friday.
Successful candidates will have some or all the following skills:
· Recent BA or MA/MSc graduates with 2:1 or above
· Excellent written and spoken English at a business level
· The ability to work well within a team
· A positive, tenacious attitude
· A keen eye for detail and the ability to manage your time and priorities
· A compulsion to deliver work to a high standard
· Confident and quick in the use of Microsoft products and similar systems
Core duties:
· Identify: gaining a strong understanding of our project specifications, to quickly identify the right professionals to invite and include in our market research projects, including quantitative surveys (online or via telephone) or qualitative in-depth interviews, consultations, or discussion groups.
· Engage: using strong communication skills and your understanding of the objectives of each market research project, to approach and engage effectively with senior professionals (across a range of sectors, see https://www.ronin.com/audiences) and invite them to take part in confidential market research. Participants are often offered incentives for taking part in surveys.
· Screen: carrying out telephone screening calls to confirm that the professionals you’ve identified are suitable for each project, engaged, knowledgeable, and will contribute strong feedback to each study.
· Collaborate: work together with our internal departments (including Project Management, Digital Recruitment, Telephone Research, Moderation, and more) to ensure that projects are delivered collaboratively with other members of the Desk Research team, on time and budget.
· Maintain: take ownership of participants you identify – from initial contact through to study participation; ensure they have a positive experience to encourage their involvement in future market research studies through considerate communication and by dealing with any queries swiftly.
· Deliver: become familiar with and consistently hit performance, quality, and productivity targets for your department, around the number and quality of expert engagements you have facilitated.
Other duties:
· Contribute to the development of the Desk Research department, including helping to refine processes, how best to approach participants, sharing knowledge with the wider team, and becoming familiar with the project lifecycle to anticipate and pre-empt problems.
· Contribute to departmental assessments of alternative platforms and professional networks from which RONIN could source market research participants.
· Gain a good understanding of the market research process and of confidentiality requirements relating to GDPR and trade organisation best practice, including processes and procedures relating to RONIN’s certification to ISO 20252, ISO 27001 and Cyber Essentials Plus.
Job Types: Full-time, Permanent
Pay: £12.04 per hour
Expected hours: 37.5 per week
Benefits:

• Company events
• Employee mentoring programme

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person