Who Are We?
TOKONEY is a dynamic tech start-up revolutionizing the transport and storage of high-value art worldwide, making it more efficient, cost-effective, and sustainable. Every artwork and exhibition we handle is unique, requiring bespoke services from specialized vendors. These vendors, often offline and city-specific, are our trusted partners. However, managing global logistics through them can be time-consuming and costly for our customers who operate internationally. That’s where TOKONEY comes in—we simplify this complex process with innovative technology and exceptional customer service.
Our diverse clientele includes art galleries, antique dealers, auction houses, online platforms, and interior designers. The work is intricate and multifaceted, but that’s what drives us. As problem solvers, we thrive on making challenging global operations seamless.
We’re at an exciting growth stage, having secured investment, including a prestigious UK Government grant, positioning us in the top 2% of UK innovation companies. Joining us now means immense potential to grow alongside the company.
Your Role
We are seeking a high-energy, results-driven Fine Art Shipping Coordinator to join our expanding team. You’ll be the primary point of contact for our global clients—spanning the UK, Europe, US, and Asia—managing their shipping, storage, and exhibition logistics needs. Every day will bring new challenges, keeping you engaged and on your toes!
You'll manage complex shipping logistics, working closely with first and last-mile vendors, freight forwarders, and overseeing international import and export customs procedures and documentation. Your role is critical in ensuring that every shipment meets the highest standards of care and efficiency.
What You'll Do

• Client Management: Serve as the main contact for art galleries, auction houses, and other clients, managing their requests, providing quotes, and setting clear expectations.
• Shipping Coordination: Arrange and oversee the transport of artworks from origin to destination, working with first and last-mile vendors, and freight forwarders.
• Customs Management: Manage the full spectrum of international import/export customs procedures, ensuring all documentation is accurate and compliant with regulations.
• Vendor Communication: Collaborate with our operations partners to ensure smooth service delivery, from local storage to final delivery.
• Operational Process Improvement: Identify and suggest enhancements to our operations, contributing to the continuous improvement of our service.
• Technology Integration: Work with the tech team to improve our platform, incorporating feedback from both clients and partners.
• Support Across Functions: As a start-up, your role may evolve. You may need to support tasks beyond the job description, with the opportunity to explore areas of interest with team support.

What We Offer

• Generous Leave: 22 days of paid leave per year, plus 8 national bank holidays (total 30 days).
• Pension Contributions: 3% pension scheme contributions from Day 1.
• Exciting Growth: Be part of a fast-growing company making a significant impact in the art world.
• Career Development: Immerse yourself in the start-up ecosystem and grow alongside a great team.

Your Profile
Must-Haves:

• Fluent in English with excellent written and verbal communication skills, capable of handling challenging client requirements.
• Experience in international logistics and managing high-value, specialized goods (fine art, robotics, aerospace, medical devices...).
• Proven experience in client management, with the confidence to ask insightful questions that expand client relationships.
• Strong analytical skills, comfortable working with numbers to manage quotes and logistics for complex shipments.
• Solid knowledge of international customs procedures, with experience managing import/export documentation and compliance.
• A driven, entrepreneurial spirit, ready to build something exceptional from the ground up.

Helpful:

• Proficiency in additional languages is a plus.
• Familiarity with the art world is advantageous but not essential.

Equal Employment Opportunity
Tokoney is an Equal Employment Opportunity employer. We are dedicated to creating a diverse, inclusive environment where all team members are valued for their unique contributions. We celebrate diversity in all forms and believe it leads to better business decisions and design solutions.
Job Type: Full-time
Pay: £23,000.00-£35,000.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company pension
• On-site gym
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Application question(s):

• What is your availability to start / notice period?

Experience:

• international shipping: 3 years (required)
• fine art shipping: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London, W6 7NL