Company Description
Prolojik Limited, based in High Wycombe, Buckinghamshire, England, is a leading provider of lighting control systems for new build and refurbishment projects primarily in the commercial, educational, and public sectors. Since our inception in 2002, we have been committed to delivering innovative, secure, and high-quality lighting control solutions, smart sensors and online aftercare solutions.
Role Description
This is a full-time on-site role for a Fulfilment Coordinator at our High Wycombe location. The Fulfilment Coordinator is responsible for ensuring that customer orders are processed efficiently and accurately, from initial contact through to delivery and invoicing. This role involves significant customer interaction, coordination with various internal teams, and detailed administrative tasks to support the fulfilment process and will suit an outgoing, confident person.
Duties
- Discussing with customers project requirements, equipment updates, and delivery schedules.
- Liaise daily with customers via email and telephone.
- Entering delivery dates against orders for equipment ordering and forecasting accuracy.
- Review and process customer sales orders from the EMS system onto Sage.
- Verify that addresses, order details, and project information are correct.
- Tracking who entered the order and ensuring accuracy.
- Generate daily and weekly picking tickets.
- Allocate stock and prepare tickets for the Production Supervisor.
- Screen printing and referencing DB to picking tickets before issuing.
- Generating forecast schedules and project values for upcoming months.
- Coordinating with the Fulfilment Manager on stock availability.
- Planning equipment dispatches based on incoming stock and project timelines.
- Cross-checking invoices against goods delivery notes.
- Adding invoices to Sage and ensuring they match delivery records.
- Raising and sending quotes for Return Merchandise Authorisations (RMA).
- Coordinating with customers on replacement products and order additions.
- Arranging fulfilment of replacement orders and pickup of faulty products from customer sites.
- Answering incoming phone calls.
Qualifications

• Excellent verbal and written communication skills. Ability to interact professionally with customers and internal teams.
• Strong attention to detail and organisational skills, with the ability to manage multiple tasks and deadlines effectively.
• Ability to troubleshoot issues and find solutions quickly and efficiently.
• Ability to work collaboratively with different departments and manage stakeholder expectations.
• Strong customer service orientation with a positive attitude and proactive approach.
• Experience in shipping and receiving processes.
• Familiarity with business processes related to order fulfilment

Job Types: Full-time, Permanent
Pay: £20,000.00-£25,000.00 per year
Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• High Wycombe: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This role is not a hybrid role and requires someone to be on site Monday to Friday 9am to 5pm. Do you acknowledge this?
• From time to time, this role requires the lifting of boxes. Are you comfortable with this?

Experience:

• Warehousing: 1 year (required)
• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person