Company
Bell&Clements
Location
London , United Kingdom
Bell & Clements is a leading expert in understanding and connecting US Coverholders and brokers to flexible and innovative insurance solutions. We are also a registered Lloyd’s Broker. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, and risk appetite of one of the largest and most successful insurance groups in the world.

We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through inhouse binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.


Why join us?
We are a responsible employer, with a reputation for innovation and adding value in the insurance distribution chain. As a wholly owned subsidiary of Munich Re, we have access to the expertise, products, risk appetite and career development opportunities of one of the largest and most successful insurance groups in the world. As our business continues to grow, we are committed to expanding our team and provide development opportunities to ensure we are always supporting our people in their career journey. Our talent pool makes us who we are, and our inclusive culture means we are looking to continue to build our team with broad expertise, diverse backgrounds, and ambitious employees. Being part of Bell & Clements provides access to multiple health and wellbeing benefits, work-life balance initiatives (including hybrid working), financial wellbeing packages as well as training, development, and career opportunities.


Overview
To enhance Bell & Clements’ oversight ability through establishing and maintaining a consistent and diligent Claims Operational control framework, that ensures its Process and Procedures are compliant with the internal and Group guidelines, and the required regulatory requirements.


The role is an integral part of the Bell & Clements Leadership Team, responsible for managing and overseeing all aspects of the Claims Operational framework, developing and/or enhancing effective Processes and Procedures, developing effective Management Information to support improved efficiencies, and the preparation of reports for Committee meetings on the effectiveness of the Claims function, and of our Delegated Claims Authority partners.


You will also be the primary contact for delivering all Change required at a Claims level for regulatory and compliance projects.


Responsibilities

• In this highly visible role, you will partner within Claims Leadership UK, and Group Claims Leadership teams to deliver tangible benefits to Claims.
• Proactively uncover opportunities for operational improvement, and then champion solutions in partnership with other Claims Leadership teams and other Group business functions to ensure benefit realisation of change delivered.
• Develop effective internal reporting framework to support the Head of Claims to ensure appropriate focus and prioritisation of tasks and initiatives.
• Responsible for Claims MI delivery and insights and driving a continuous improvement culture.
• Develop and implement Quality Assurance and Control framework, policies, and procedures and reporting standards to ensure consistent product or service quality across portfolio.
• Lead the execution and oversight of integration projects and strategic initiatives, including technology integrations.
• Oversee the B&C Outlier quarterly maintenance process and reported financials to internal management and legal governing entities.
• Assist MRSI and B&C CAT assessment teams for early indications post CAT event, using reporting and technology, where available. Work with Analytics to feed automated data from technology for early CAT reporting.
• Work with Head of Claims B&C to assess, review, and enforce quality standards and best practices across the organization.
• Collaborate with MRSI and GSI Claims Transformation teams to identify and implement opportunities to enhance internal B&C and broader group Claims processes and workflows to improve quality and operational efficiency.

General Duties and Responsibilities

• Strive for opinion leadership in claims operational oversight of primary insurance and thereby build a major pillar of Bell & Clements’ excellent positioning within the Group.
• Negotiate, maintain, and monitor contractual documentation relating to the delegation of claims authority including Service Level
• Ensure consistent Loss Fund Management over all our Claims Delegated Partners
• Identify, assess, and cultivate strategic partnerships with external partners, vendors, and internal stakeholders to help scale the business and enhance efficiency.
• Develop and manage strong relationships with partners, negotiating agreements that align with the organization's strategic objectives.
• Ensure that strategic partnerships contribute to the organization's growth and long-term success.
• Develop integration strategies, comprehensive project plans, and key performance indicators (KPIs) to assess the success of integration efforts.
• Prepare regular reports and presentations to provide insights into the department's performance.
• Collaborate closely with cross-functional Transformation, Data and Analytics, and Operations teams to coordinate integration activities and achieve seamless transitions.
• Analyse data and metrics to measure and report on quality improvement efforts.
• Work with Claims Compliance to ensure all relationships meet all federal and state laws and licensing and regulatory standards.
• Assess and mitigate risks associated with strategic partnerships, integrations, initiatives, and quality assurance and develop risk management plans and contingency strategies to address potential challenges.
• Communicate progress, outcomes, and challenges of strategic integration and quality assurance initiatives to executive leadership and relevant stakeholders.
• To embrace and actively implement the core principles of Continuous Conversations; (Commitments, Feedback and Development) as part of daily activities and with other colleagues.
• Take ownership of and make personal and professional development a priority as part of Continuous Conversations.
• In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support);
• To abide by the policies and procedures of Bell & Clements.

Key Skills and Experience

• Claims Operational Performance Expertise in primary insurance as well as across several lines of business, U.S. Property, Liability/Casualty and auto/cargo (physical damage) MGA experience a strong plus.
• Experienced dealing with US and UK related legal and regulatory systems
• Good contacts with lawyers and other external claims service providers; network within Munich Re claims community desirable
• Affinity and first understanding of claims IT systems; knowledge of international market claims system.
• Very good command of English.
• Strong verbal and written communication skills essential
• Strong organisational and presentational skills

Benefits
This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service, and an annual allowance (currently £550) any activities which supports health and wellbeing. Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week. Flexible working hours – the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Warm and social culture with regular get togethers.


Equal Opportunities
Bell and Clements are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.


At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.


If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!


All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.