JOIN A TRUSTED OUTSOURCER TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY ARE A PART OF.
Huntswood's people are its most valued asset, and we take their career development very seriously. We are a Business Process Outsourcer otherwise known as a BPO in the industry.
Working with Huntswood means that over your career with us you'll experience a greater variety and flexibility compared to working with a single company.
Whether you are joining us in a contract position or as a permanent employee, Huntswood commits the same energy and effort into developing your career and skillset!
INSURANCE CLAIMS HANDLER
We are seeking a highly motivated and results-driven Insurance Claims professionals to join our expanding team. As a Claims Handler, you will be responsible for building a rapport with customers and managing their motor claim journey. The role consists of engaging with customers who are initially notifying of a loss along with following up on existing motor claim enquiries.
Start Date: Monday 21st October 2024
Salary: £12 per hour + Performance Bonus
Working hours: 37.5 hours per week, 5 days per week!
Rotational Shift pattern Monday to Friday between 8am – 6pm
Location: Remote Working
Job Responsibilities:

• Inbound calls from our customers regarding their insurance – From customers notifying us of an insurance claim or to follow up on a previously opened claim.
• Outbound follow up calls to third party suppliers as you work through various stages of a claim.
• Small element of Backoffice claims process.
• Identifying, Log & manage Customer complaints.
• Achieve and exceed Quality, Productivity & Customer Satisfaction.
• Accurately inputting data and logging Claims.
• Follow our system and regulatory scripting to achieve quality and compliance targets.
• Using dual screen and multiple systems to fully service customer’s claims.

Role Requirements:

• Proven experience in an Insurance/Claims role preferably in a customer centric environment.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Goal-oriented with a drive to succeed in a competitive environment.
• Basic knowledge of road Safety/Highway code
• Persistent and resilient attitude towards rejection and challenges.
• Adaptability to quickly learn about new products and industries.
• Ability to work under pressure and meet tight deadlines.

Benefits:

• Comprehensive Training with experienced Trainers
• ‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
• Loyalty Bonus – Opportunity to earn up to £1,400 per year for your commitment to Huntswood!
• Colleague Recognition Scheme – Become a Huntswood Hero!
• Regular colleague engagement activities where you could earn additional incentive
• Access to an online Well-being centre that has a variety of tools to nurture your overall health
• Refer a friend scheme (earn £1000 for each person you refer)
• Mentorship program to grow and develop within the company

In February 2024, Huntswood become part of the Results CX organisation. Results CX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, Results CX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities.
To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Huntswood, A Results-CX company is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, colour, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
Job Types: Full-time, Permanent
Pay: From £23,445.00 per year
Additional pay:

• Loyalty bonus
• Performance bonus
• Quarterly bonus

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Referral programme
• Store discount
• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Contact Centre: 2 years (required)
• Insurance: 1 year (required)
• Claims Handling: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote