Job Overview
We are seeking an experienced IT Support Manager to provide an efficient and effective IT service for the Diocese. The ideal candidate will possess a strong background in IT support, with a focus on customer service and technical problem-solving. This role requires excellent communication skills and a deep understanding of various operating systems and hardware.
Responsibilities

• Serving as the first point of contact for IT support, managing service incidents and requests, ensuring they are resolved in a timely manner and communicating updates.
• Managing relations with existing IT service provider to ensure that services are delivered to the required standard and within budget.
• Identifying and managing improvements to IT systems and services including bringing the IT function in house.
• Troubleshooting, and repair for IT equipment and networks within the organisation
• Monitoring online security for users and networks and takes appropriate steps to address security breaches if necessary
• To edit and update the diocesan website; to help develop new content for the website; and to liaise with the web development company, all in consultation with the Head of Communications.
• To liaise with Diocesan colleagues to develop and update departmental content on the website.
• To train other diocesan users in editing and updating the website.
• To actively share website content and events on diocesan social media platforms as agreed with the Head of Communications.
• Design, configure, and regularly update the Share Point communication site to serve as a central hub for announcements, resources, and staff updates.

Experience

• Experience within an IT Support role, working at 2nd/3rd line or equivalent level.
• Good technical background with an ability to help non-technical users
• Experience managing Office 365 through the Admin Centre, including user and group management, license allocation, and permissions configuration.
• Experience of using websites and social media to communicate on behalf of the organisation
• Good written and oral communication skills

If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Support Manager.
This is a hybrid role, there is an expectation that you will work in Penrith at least one day per week.
To apply you are required to complete our application form, this and the full role description can be found at https://www.carlislediocese.org.uk/vacancies/it-support-manager/
Job Types: Full-time, Permanent
Pay: £39,284.00 per year
Benefits:

• Additional leave
• Company pension
• Enhanced maternity leave
• Flexitime
• Health & wellbeing programme
• Life insurance
• On-site parking
• Relocation assistance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Penrith: reliably commute or plan to relocate before starting work (required)

Experience:

• Share Point: 1 year (preferred)
• Social media management: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• IT support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Penrith
Application deadline: 03/12/2024
Reference ID: ITSM