Description

What We Need From Yü

• Ensuring all IT support tickets are dealt with in a timely, professional and efficient manner.
• Ensuring that all IT support calls are recorded accurately within the ticketing system.
• Carrying out support for client users with day-to-day IT issues.
• Maintain business conferencing systems.
• Set-up, install and configure PC/Laptops/ mobile devices for internal users.
• Active Directory administration.
• Windows Desktop administration using Group Policy.
• M365 configuration and management.
• Create user guides for colleagues and users.
• Asset management.
• Assist with site moves and equipment relocation.
• Experience of Helpdesk ticketing system and working to SLA’s.
• Support the renewal of ISO7001 and Cyber Essentials Plus certification.

About Yü

• Ambitious – you don’t just want another job; you want a career.
• Team player – you’re happy to help a fellow colleague.
• Motivated – you have a can-do attitude and love to learn.
• Ability to manage own workloads and prioritise.
• Understanding of IT security principles and best working practices.
• Flexibly in working pattern to support business changes and projects.
• Communicator – you have excellent communication skills, both verbal and written.
• Organised – manage and work on multiple tasks at hand concurrently, meeting specific time frames.
• Meticulous - excellent attention to detail.

• M365 administration, configuration, and monitoring
• Active directory and Group policy.
• Laptop and desktop imaging, device management.
• Use of cloud-based services and technologies.
• Windows operating systems configuration and troubleshooting.
• Anti-virus/anti-malware products.
• Mobile devices management.
• Software installs and troubleshooting.
• Exposure to MS Intune, Autopilot, Entra, advantageous.
• Driving licence and access to a vehicle required. (for site visits).

Yü Come First

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

About Yü Group