Metro Rod London South East
Dartford
8am-5pm Mon-Fri
National Living Wage DOE + benefits
Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
We are looking for a capable and customer focused Technical Assistant to join our team based in Dartford. This opportunity is ideal for someone who has some technical experience within drainage who would like to work within an office environment supporting with administration, scheduling and providing technical support to the Engineers.
What does it entail?
This is customer facing role where you will provide reception support and be the first point of contact for any general enquiries from external customers and internal stakeholders and Engineers. You will be involved with general administration across the business and providing general support to the rest of the team. This role requires someone who is confident, friendly and is focused on putting the customer first.
What do we look for?

• Previous experience within drainage
• Previous experience within administration and/or customer service
• Ability to be flexible and adaptable, and able to think on your feet
• Resilience
• Customer focused, enthusiastic and a confident communicator
• Excellent written and verbal skills
• Competent IT skills and keyboard skills with the ability to multi-task
• Organised and able to prioritise
• Collaborative whilst able to work on your own unsupervised

What will you get?

• Ongoing Health & Safety and new skills training
• Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more
• 8 days including bank holidays
• Training and development
• Part of a fantastic work culture