★ Job Description for Onsite Support Engineer
· 4+ yrs. experience in onsite services with experience of working in the manufacturing plants highly desired.
· Excellent inter-personal skills with the ability to communicate effectively across all layers of an organization
· Ability to learn quickly and provide guidance to junior team members.
· Works well within a team as well as individually
· A self-starter without the need for day-to-day management
★ Technical Skills
➤ Proficient in Desktop and laptops – installation and support (Windows as well as Apple devices)
➤ Proficient in i nstallation and support of peripherals – printers, scanners and quality control gauges
➤ Working knowledge, experience of configuring and basic troubleshooting of servers, storage, cabling
★ Key Responsibilities
★ Deskside support
· Imaging of new laptop and desktop devices using an agreed Windows10/Windows 11 Build
· Wiping and re-imaging of desktops and laptops on receipt of devices from leavers and/or returned devices, where the device has been previously replaced due to a fault or failure
· Installation, basic configuration and troubleshooting of Apple devices
· Installing device drivers, establishing and troubleshooting connectivity to peripheral devices like printers, scanners and other gauges used by the quality control teams
· Working closely with the infrastructure, application and network teams to troubleshoot issues in the site
· Execution of remedial actions to disable and remote wipe devices reported as lost, unrecoverable or stolen, on the approval of the client
· Ensure that all devices are registered within the Client Endpoint Management solution, ensuring devices are compliant with the Client’s endpoint configuration policies
· Management and resolution of all incidents and service requests escalated by the Service Desk or other resolver groups
· Own the resolution of all desktop/laptop related issues that cannot be resolved by the remote desktop support team
· Act as the first point of contact for issues raised by the end users, Transfer of Incidents or Service Request to Level 3 support as required to provide resolution, in accordance with the Incident Management process
· Management of desktop encryption, desktop anti-virus/anti-malware solutions and other applications deployed on the users’ desktops/laptops. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners
· Management of desktop and laptop configuration issues as required to adhere to the Client’s policies. Remediation of exceptions identified in regular reviews and reporting, through follow up with the respective device owners.
★ Networking & Security
· Deploy the Initial configuration on firewalls, switches and Wi-Fi access points and handover to the centralised team for advanced configuration
· Work with the remote teams to troubleshoot issues with network connectivity
★ Datacenter / Server Room Support
· Onsite support of hardware and software including installation, testing and maintenance, located within the Client’s Data Centre facilities
· Installation and management of firmware updates to hardware devices as required to resolve Incidents and Events or to maintain hardware in accordance with Supplier support lifecycles
· Hands and Eyes support for all issues in the data center that cannot be resolved remotely
★ Asset Management
· Working with the Client’s Procurement and Finance teams during the budget cycle to reconcile the existing asset base and procure new IT hardware based on the lease expiry schedules
· Working with the business, finance and procurement team to procure new hardware and software assets based on approved service requests from an agreed product catalog in the ITSM solution
· Assigning procured assets to the requester and associating IT assets to people, departments, cost centers and locations
· Tracking and updating asset allocation in the Client owned asset portals
★ Reporting & Documentation
· Creating and maintaining documents pertaining to all assets and processes in the site
Generation of reports on desktop device utilization and performance on a periodic and ad-hoc basis as required by the Client and other members of the support team.
Job Type: Fixed term contract
Contract length: 12 months
Pay: £22,470.47-£28,367.19 per year
Experience:

• Desktop Support: 5 years (preferred)
• Networking & Security: 4 years (preferred)
• Data center server: 4 years (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person