Job Title: Operations Support
Reports to: Transport Supervisor
Based in Manchester Office
50 hours per week, Mon - Fri.
Mon 09:00 – 19:00
Tue - Fri 06:00-16:00
Responsibilities:

• A 'can-do' attitude and a willingness to take on significant challenges
• Coordinate and schedule all transport activities, Coordinate the daily operations.
• Monitor and track the movement of goods and vehicles
• Creating and developing a team working environment.
• Ensure compliance with transport regulations and standards
• Liaise with drivers and other staff to ensure smooth transport operations
• Prepare and maintain accurate transport records and reports. Coordinate shipments, including booking appointments, arranging transport, and tracking deliveries
• Provide support across the business as required. Resolving any freight issues and acting as an intermediary between the customer and the driver. Push for back load on jobs where appropriate
• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management. Coordinate with drivers, dispatchers, and other staff to ensure timely and efficient transportation services
• Conduct necessary steps to determine the cause of problems like accidents (if any arise) and to set up safety measures to avoid the recurrence of such issues
• Maintain an open dialogue with other units’ managers and team members. Scheduling staff to ensure that vehicles are staffed according to established requirements
• Provide administrative support to the Operations team, including preparing reports, answering customer inquiries, and managing the office
• Plan and implement transportation schedules and routes
• Respond to customer inquiries and resolve any issues related to transportation services
• Any other task as mentioned by the management

What are we looking for from you to join us as an Operation Support:

• Previous experience in managing operations would be handy.
• Excellent commercial awareness and business acumen.
• Experience customer-facing skills and telephone manners.
• Great communication skills both written and verbal.
• Self-motivated and ability to motivate others.
• Adaptable with the ability to work in a fast-paced environment.
• Good leadership skills and team worker.
• Excellent analytical skills
• Good time management abilities
• Good negotiation skills and excellent decision-making ability
• Good customer service skills so as to be able to maintain/retain existing customers.

How We Help You Thrive:

• 28 days annual leave.
• Free onsite parking
• Workplace Pension
• EAP for employees at work
• Employee committee meeting
• Mental health and wellbeing
• Sage Benefits
• Learning and development

Job Types: Full-time, Permanent
Pay: £31,512.50 per year
Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Logistics: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person