An exciting opportunity has arisen in the Westmoreland Street Outpatients department to join the team as an Outpatient Clinic Coordinator and Urology pre assessment clinic coordinator.
The post holder will actively manage the administrative processes attached to the pre assessment pathway at Westmoreland Street and ensure a smooth and efficient service is delivered to the pre assessment team, surgical teams, and patients. The post holder will have a strong focus on delivering a positive patient experience, and excellent customer service.
Both written and verbal excellent communication skills are expected along with experience of maintaining databases and confidence in using Excel. The role requires someone who is proactive, willing to take ownership and accountability, and able to manage a high-volume workload.

It is a full-time post working alongside an admin team and providing support to the multidisciplinary clinical teams at Westmoreland Street. We are looking for a motivated, enthusiastic and dynamic individual who demonstrates knowledge and skills with a focus on maintaining and achieving positive patient experience. Strong interpersonal skills are essential as the role involves working closely within a multidisciplinary team.
Good organisational and communication skills, flexibility, accuracy, and the ability to work autonomously, with attention to detail, within a busy environment are key attributes. A good working knowledge of Excel is crucial to this role.
The post holder will be a team player who must promote and contribute towards achieving the Trust’s UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicin e

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust

• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.