Part Time Customer Care Advisor
£22762 - £23346 pro rata 22.5 hours per week
Monday – Friday 12.30 – 5pm
Based at our HQ in Leicester LE3 1UT
Benefits include:

• Generous leave, life insurance and sick pay
• 5% employer pension contribution under salary sacrifice
• Free eye tests and a contribution towards glasses
• Cycle to work scheme / close to park and ride at Leicester Forest East
• Subsidised short breaks at selected RAFA accommodation

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community, including serving personnel, RAF veterans and their families. Through our sector leading services, we offer friendship to the isolated and lonely, sheltered housing for those who want to remain proudly independent and childcare to serving personnel on RAF stations. With thousands of members across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
This is a customer care role like no other. Unlike traditional customer services roles, our customer engagement team deliver multi-channel communications through the phone, email, letter, web chat and social media. The role is wide ranging and consists of both inbound and outbound call handling. It also provides lots of interest and variety, meaning no two days, calls or interactions are the same. In return you will be purposeful in making a difference to the RAF community, supporting those in their time of need.
About you
This is a role where your values and desire to support beneficiaries outweighs traditional qualifications. Previous experience within a customer service environment or contact centre is highly desirable. You will be used to supporting and providing excellent customer service and able to accurately record all communications onto databases (we use Salesforce) whilst truly listening and assisting the caller. A high proficiency of IT and administration skills is required as you will be using dual monitors and need to use several software programmes to assist you within your role due to the variety of tasks we complete. We will of course provide full training! We would like you to be confident in outbound calling (not cold calls) and be able to build rapport easily to connect with our members and beneficiaries whether they need support in renewing their memberships or we are calling to check on their welfare. Overall, our ideal colleague will put the customer at the heart of everything they do, display patience and empathy at all times but also have a good sense of humour! We offer a supportive and engaging learning environment and always like to take employee feedback on board.
We highly recommend you read the full role profile which is available to download on our website www.rafa.org.uk
To apply, please send your CV and cover letter to jobs@rafa.org.uk . Applications with cover letters stand a much higher chance of shortlisting for interview so please do take some time to tell us how your skills match the role.
Closing Date 8am Wednesday 20 November
Interviews**28 and 29 November**
Applicants who meet the role criteria may be offered an interview ahead of the closing date so please do not delay in applying, we’d love to hear from you!
The RAF Association is a Disability Confident Employer. Please let us know if you require any assistance with your application.
Job Types: Part-time, Permanent
Pay: £22,762.00-£23,346.00 per year
Expected hours: 22.5 per week
Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Health & wellbeing programme
• Life insurance
• On-site parking
• Paid volunteer time
• Sick pay

Schedule:

• Monday to Friday
• No weekends

Experience:

• Call Centre: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 20/11/2024