Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.
Job title:
Part Time Service Administrator
Job Description:
Salary: £ 13,864.80
Hours: 22.5 Hours a week. Monday, Tuesday and Wednesday. 7.5 hours per day between the hours of 8am - 6pm.
Location: Office based on Oxford Road Manchester City Centre. Homeworking days will be made available after 6 months, then hybrid working will be offered.

Our Operations Team requires an additional administrator on a part time basis to work within our Life and Pension division.

This particular role is within the Health & Bereavements team, but will solely concentrate on IB death processing, dealing with claims from notification through to completion, including completing electronic Anit Money Laundering checks, and completing quality assurance on claims. Contact would be received from several sources, including phone and post, the successful candidate would need to have excellent communication skills using both written and verbal skill, as would need to provide both aspects including dealing with incoming and outgoing calls to colleagues and claimants.You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.

What you will do:

• Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.

What we are looking for:

• Previous experience in a customer service role/administration role
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills
• Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English

About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated service.

Notes
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates to complete a right to work UK check, you will also need to pass a basic disclosure and credit reference check. We will also carry out 3 years of reference checks.

What’s in it for you?

• 23 days holiday (rising to 27) pro rata if part time with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:
Manchester,
United Kingdom
Time Type:
Part time
Contract Type:
Permanent