Join Alcerno – Group – Pioneers in Business Outsourcing:
At Alcerno Group, we don't just help organizations excel; we foster a work environment where our employees thrive and grow alongside us. As leaders in business outsourcing, we provide a unique opportunity for you to be at the forefront of industry innovation, delivering streamlined operations and exceptional client service.
Why Us?
Innovative environment:
Work with seasoned experts and be part of a team that drives impactful communication and operational excellence. We prioritize learning and development, ensuring you have the tools to succeed.
Career Growth:
We believe in nurturing talent from within. Our comprehensive services are not just for our clients but also for our employees. We offer clear paths for advancement, ensuring your career grows as rapidly as your skills do.
Supportive Culture:
Our company culture is built on collaboration and respect. We value each team member's contributions and promote a healthy work-life balance.
Unmatched Benefits:
Competitive salaries, excellent benefits, and opportunities for professional growth make Alcerno Group a fantastic place to build your career.
Apply now to start your exciting journey with Alcerno Group, where we hold the highest standard of work ethic and professional excellence. Be part of something exceptional.
Alcerno Group is an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, religion, gender, sexual orientation, or disability.
Overview
The Patient Care Coordinator will play a crucial role in our healthcare outsourcing operations by acting as the primary point of contact for patients. The role involves managing communication between patients, healthcare providers, and other stakeholders to ensure a seamless patient experience. The ideal candidate will have strong communication and organizational skills, a compassionate attitude, and the ability to handle sensitive information with care and confidentiality.
Duties
Patient Communication and Support

• Serve as the main point of contact for patients, responding to inquiries via phone, email, or chat in a timely and compassionate manner.
• Provide patients with accurate information regarding their appointments, treatments, and follow-up care.
• Assist patients in understanding their medical conditions, treatment plans, and any necessary preparations for procedures or consultations.
• Handle patient complaints or concerns with empathy and escalate issues to the appropriate parties when necessary.

Appointment Scheduling and Coordination

• Manage and schedule patient appointments, ensuring optimal utilization of healthcare provider time and resources.
• Coordinate with various healthcare providers and departments to arrange necessary diagnostic tests, procedures, or specialist consultations.
• Remind patients of upcoming appointments and any preparatory steps they need to take.

Medical Record Management

• Ensure accurate and up-to-date maintenance of patient records in compliance with legal and ethical standards.
• Retrieve and organize patient medical history and documentation as required by healthcare providers.
• Work with healthcare professionals to facilitate the timely transfer of medical records between facilities or specialists.

Insurance and Billing Assistance

• Assist patients with understanding their insurance coverage, including benefits,copayments, and deductibles.
• Collaborate with the billing department to resolve any billing or insurance-related queries.
• Help patients with the completion of necessary insurance documentation and claims.

Care Coordination and Follow-Up

• Develop and implement individualized care plans to address patient needs and ensure continuity of care.
• Follow up with patients' post-appointment to provide additional support, answer questions, and ensure they are adhering to their care plans.
• Coordinate with social workers, community resources, and other stakeholders to provide comprehensive support to patients.

Administrative Duties

• Maintain and update patient databases and other administrative records with a high degree of accuracy.
• Prepare reports on patient care activities, outcomes, and patient satisfaction as required.
• Assist in developing and refining patient care protocols and procedures to enhance service delivery.

Compliance and Confidentiality

• Adhere strictly to all healthcare regulations, guidelines, and standards.
• Ensure that all patient interactions and data handling comply with company policies and ethical standards.

Qualifications
Education - bachelor’s degree in healthcare administration, nursing, or a related field is preferred.
Experience - Previous experience in patient care coordination, healthcare administration, or a customer service role, ideally within the healthcare sector preferred.
Skills
Strong understanding of medical terminology, insurance processes, and healthcare workflows.
Excellent communication and interpersonal skills, with a compassionate and patient-centered approach.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
Proficiency in using healthcare management software, electronic health records (EHRs), and general office software (e.g., MS Office Suite).
Ability to work independently in a remote setting and manage time effectively.
Bilingual abilities are a bonus e.g. Urdu, Romanian etc.
Benefits:

• Company events
• Life insurance
• Overtime bonus
• Referral program
• 31 days paid holiday
• Personal development plans
• Hybrid work available
• Maternity leave
• Paternity leave

If you are an individual looking for great challenges and responsibilities with a ladder to reach new heights, we encourage you to apply for the Patient Care Coordinator position. Join us in achieving operational excellence.
Job Types: Full-time, Part-time, Permanent, Fixed term contract, Temp to perm, Apprenticeship
Pay: £25,000.00-£35,000.00 per year
Experience:

• Documentation review: 1 year (preferred)
• Microsoft Office: 1 year (required)
• Document management: 1 year (preferred)
• Microsoft Word: 1 year (required)
• Administrative: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• Any language other than English? (preferred)

Work authorisation:

• United Kingdom (required)

Location:

• London, Greater London (required)

Willingness to travel:

• 75% (preferred)

Work Location: On the road