The role of the Plant Hire Controller is split between overseeing the day-to-day running of the Shipping/Booking office for the daily and weekly hire of equipment as well as operational procurement.
This role is supported by the Plant Hire Administrator, whose responsibility is to oversee the programming of daily concrete pump hires.
Customer Service:
As the Plant Hire Controller, you will need to work with the Plant Hire Administrator to:

• Assist customers with booking our daily mobile concrete pumps via phone/email
• Assist customers with booking our weekly static concrete pumps via phone/email
• Communicate courteously, professionally, and promptly with customers by telephone, email and face-to-face
• Build and maintain excellent relationships with clients through superior customer service
• Diarise jobs and ensure consistently with booking information
• Investigate and solve customers’ problems, which may be complex and require the involvement of our Operations Team
• Handle customer complaints or incidents, such as pumps running late, with a positive solutions-focused approach
• Continually improve customer procedures, polices and standards for your department
• Grow your pump and product knowledge and keep up to date with changes
• Review of advice notes to ensure all billable items have been included. Where errors are found ensure this is addressed to avoid repeat occurrence.

Shipping:

• Identify morning jobs which are likely to finish up early so you can ship the afternoon programme
• Clearly communicate job details to drivers and update customers accordingly
• Troubleshoot any problems which may arise and work with the Operations team to get these resolved
• Build strong working relationships with drivers to ensure efficient programming
• Build strong working relations with the Operations team to ensure clear communication across departments
• Build relations with the Accounts team to ensure customer accounts are up to date

Procurement:

• Matching invoice to PO and delivery notes where applicable.
• Ensure invoices have been signed off by relevant personnel.
• Ensuring timely responses to supplier queries and maintenance of supplier relationships
• Liaise with Operations manager to ensure sufficient stock of PPE.
• Work with Operations manager to ensure sufficient stock levels of parts are maintained
• Source and order fuel for relevant depots, contacting a number of suppliers to ensure best price achieved

Other Projects:

• Work to streamline the purchase order system. Identify and communicate process and provide training to ensure compliance. This may involve the introduction of a new system
• Work with the team to identify and implement new systems to improve operations.

Any other Ad hoc requirements as necessitated by the needs of the business
Requirements:

• A proven track record of providing great customer service within the hire industry or similar
• Excellent communication skills and confident in dealing with customers on the telephone
• Experience of working in a fast-paced operational structure
• Proficient user in Excel & experience with working with different systems
• Good attention to detail

What we’ll give you:

• Opportunities for continued personal development
• Free parking and refreshments at the office
• 31 days Holiday (including bank holidays)

Hours:
Office based, Mon-Fri (7.00am - 5.00pm)
** Thank you but no agencies please **
Job Type: Full-time
Pay: From £35,000.00 per year
Benefits:

• Company pension
• Health & wellbeing programme
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Please state 2 reasons why you believe you are the right candidate for this role.

Experience:

• Hire Desk: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 07/09/2024