Quality Assurance Administrator
About Us
Daddy Insurance is an ambitious, young, motivated company. We protect unprotected families from the unfortunate be arranging adequate protection for them, Life Insurance, Critical Illness, Mortgage protection, Income protection and more. We are regulated and authorised by the Financial Conduct Authority.
What we do?
Established in 2021, Daddy Insurance is a dynamic personal protection insurance broker committed to providing exceptional value to our clients. Our core mission is to add value to our customers and colleagues, the individuals that form our company by providing opportunity and progression. We compare the market for our customers to get them the best cover at the best price. Ensuring if they are unable to work due to sickness, injury or worse they and their families are provided for financially.
We are seeking a highly detail-oriented and motivated Quality Assurance Administrator to join our team. The ideal candidate will be responsible for reviewing and auditing sales calls to ensure a high-quality customer experience, adherence to internal standards, and strict compliance with FCA regulations. This role is crucial in ensuring that our sales of personal income protection insurance meet all necessary regulatory and quality benchmarks.

• Review sales calls from Protection Advisors to ensure compliance and sales standards are met on each call
• Front of house duties
• Working out commission structure
• Running sales reports
• Ensuring data is being inputted into the system correctly
• Supporting the MD on daily tasks

Qualifications
- Computer skills
- Administrative experience
- Phone etiquette
- Organisational skills
- Typing
- Office experience
- Proficiency in Microsoft Office
-Proficiency with excel
- Data entry expertise
- Clerical experience
- Competency in Google Suite
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Additional pay:

• Performance bonus

Benefits:

• Company pension

Schedule:

• Monday to Friday

Application question(s):

• Have you direct experience in listening and monitoring call quality/call performance?

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: CM0910