Key Responsibilities
· Transform each client experience into passional moments by creating a high customer satisfaction
· Create a long-term authentic bond with clients by making them feel the experience is truly about them
· Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
· Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
· Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
· Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
· Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset
· Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues
· Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools.
· Constantly maintaining customer service skills by analyzing customer service practices.
· Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target,
· Verify sales performance and considering how best to improve it.
· Take the initiative to win new customers and never judging customers by appearance.
· Contribute to the team by performing supplemental duties and supporting customer service
· Extend communication among staff via supervision and education to ensure a positive workplace mood.
You
· A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style
· Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision
· Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices
· Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients
· Are a master at storytelling and the art of asking engaging questions
· Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
Key Requirements
· Previous experience in luxury retail
· Proven track record of successful sales generation, building and developing client
· relations
· Results-driven and customer focused
· Strong communication skills (verbal, in person, via email, SMS, etc.)
· Strong attention to detail
· Proficient computer knowledge (MS Word, Excel and Outlook)
Job Types: Full-time, Permanent
Pay: £11.74 per hour
Expected hours: 40 per week
Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexitime
• Sick pay
• Work from home

Schedule:

• Weekend availability

Application question(s):

• How many yours per week are you interested?

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: In person