Why this job matters

What you’ll be doing

• SRE
• Operational Readiness
• Operational Stability
• Operational Assurance - ensure all delivered solutions are fit to run
• Trading Reliability - SLAs met for P1/P2/P3 incident management
• Incident Turnaround and resolution – lead on E2E ownership of incidents though the resolution may be owned by other teams
• Automation - reduction in levels of ASG Service Requests/manual workarounds and automation of incident handling
• Security coverage of the estate along with application of latest security patches
• Customer and stakeholder management
• Building key critical skills across the team
• Support cultural change through execution of how systems need to be supported
• Process change – continuous improvement of ASM processes
• Innovation to find new ways to provide operational system support whilst maximising efficiencies and cost savings(using AI/ML)
• Innovation to find new ways to contribute to business benefits via functional changes
• Maintains an oversight of key technology transformation programmes in specific area of expertise, monitoring performance against business objectives, scorecard and responding and recommending actions to trends and taking executive action

Skills and Experience

• May have an engineering degree qualification (engineering/science) in Tier 1 institution or has served a technical apprenticeship and/or obtained NVQ and/or further education technical qualifications (i.e. HND)
• Qualified to be and possibly member of a professional engineering/science institution and working towards chartered engineer accreditation
• Relevant professional experience

• Experience working in a Software Development, Dev Ops, Site Reliability Engineering, Support or Infrastructure position or team
• Hands on experience in ideating, implementing and delivering SRE practices across mid/large tier organization
• Demonstrable knowledge of continuous integration and/or continuous deployment tools and scripting
• Ability to conduct thorough investigations, including a deep dive, into reliability and scaling issues from both a code and infrastructure perspective
• Experience working with source management tools like Git Hub
• Experience with Microservices architecture
• Strong knowledge on Change and Incident Management Process
• Docker, Kubernetes
• Python
Monitoring tools like App D, Datadog, Dynatrace

• Linux
• GCP production environment
• shell scripting (BASH or similar)
• ELK, App Dynamics
• Helm and Kubernetes manifests
• CI/CD pipelines on Git Lab
• Scalable Docker containers, ideally on Kubernetes
• Dockerfiles for Node.js and PHP applications

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

Our leadership standards