Job description

Salary: £23,088 - £23,191
Contract: Permanent, Full-Time 37 hours
Location: Ashley Down Centre, Bristol, BS7 9BU, United Kingdom

There’s never been a better time to join the fantastic team here at City of Bristol College, a rapidly improving college, judged “Good” by Ofsted in January 2023. With recent investments in our already outstanding teaching facilities, the College has a great deal on offer for both staff and students.

We have an exciting new opportunity for an enthusiastic and proactive Student Services Assistant to be based at our Ashley Down Centre (BS7).

Our Benefits:

• A generous holiday entitlement of 26 holiday days, plus bank holidays pro-rata for part time roles. Also, 10 closure days which fall over Christmas to spend time with friends and families.
• Membership to the Local Government Pension Scheme with employer contributions of 18.0 %
• Family-friendly policies including flexible and hybrid working, compassionate leave, enhanced maternity, paternity and adoption leave, fostering friendly leave and fertility treatment leave
• Up to 3 days paid volunteer leave
• A supportive package to ensure continuous professional development.
• Excellent facilities including study centres, City Salon, multi-faith prayer rooms, bike storage, City Restaurant (situated at College Green and at SBSA), refectories and welfare rooms
• Great discounts on hair and beauty treatments offered on site
• Benefits platform with variety online shopping discounts and offers, cycle to work scheme and cash health plan.

About the role:
You will work as part of our reception team delivering customer services and guidance to prospective and current students.

Services are delivered, whether in person, by telephone or electronically, ensuring that learners are provided with appropriate information to access learning opportunities. You will efficiently deliver key Reception Services, to create an environment where high standards of customer service are cultivated and celebrated.

You must have a good level of general education to GCSE or above, and must have excellent administrative and customer service skills. You will be a confident user of IT and use this to efficiently deliver services and access information. Full training will be provided and we are interested in hearing from all potential candidates.
You will be a confident communicator with the ability to build and maintain excelling working relationships with colleagues, students and stakeholders both internally and externally.

About us:
At City of Bristol College, we have one goal: to help our students succeed. We offer the widest range of academic and vocational qualifications in the area, with more than 1,000 courses available from entry to degree level. We provide education and training to approximately 12,000 students each year. The College is made up of five centres across Bristol and each centre offers excellent, well-equipped, purpose-built facilities. In addition, we have a wide range of community partners allowing us to offer courses in venues across the city. More information about the College can be found on our website.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

We are also committed to becoming a Trauma informed setting. We recognise that some of our students have experienced adversity and Trauma and that for some, these experiences may be an ongoing part of everyday life. With this awareness a Trauma Informed approach is embedded in how we work in all departments across the college and this is enhanced by regular staff training and support.

City of Bristol College is committed to safeguarding children and vulnerable adults. The search of the online presence will be conducted for the successful candidates. All new employees to the College are required to complete and obtain an enhanced DBS disclosure. A copy of our Safeguarding Policy can be found on the College website.

Closing date: Thursday 19th September 2024
Interview date: Thursday 26th September 2024