Job Title: Supervisor – Vehicle Hire Team
Location: Birmingham
Company Overview:
Our client is a leading legal services provider working with over 40 insurance companies and self-insured corporations. Their Vehicle Hire Team specializes in all aspects of defendant credit hire dispute resolution, offering end-to-end solutions and proactive advice to help clients formulate effective strategies.
The team handles a wide range of vehicle hire claims, from small to multi-track cases, including fraudulent credit hire claims. They also deal with liability, indemnity, and associated losses such as personal injury, credit repair, and diminution. With a progressive approach and a market-leading reputation, the team not only manages claims from a litigation perspective but also analyses behaviours and trends to provide bespoke strategies and influence market practices.
Why Join the Vehicle Hire Team?

• Growth Opportunities: With a sizable team and diverse client base, there are ample opportunities for personal and professional development. Progression can be achieved through technical expertise, client relationship building, or advancing into supervisory or managerial roles.
• Professional Support: The company actively encourages and supports further qualifications, such as CILEx or solicitor training.
• Flexible Work Environment: The team values work-life balance, offering genuine flexibility in when and where you work to accommodate personal and professional commitments.

Benefits:

• Competitive remuneration package, including private medical insurance, income protection insurance, and discounted gym membership.
• Opportunities for professional growth and progression, including funding for further education.
• Participation in both in-person and remote social events.
• Involvement in Environmental, Social, and Governance (ESG) activities.
• A supportive and inclusive workplace culture aligned with the company's principles of being determined, clear, creative, and supportive.

Key Responsibilities:

• Directly supervise and manage a small team of handlers responsible for volume litigated credit hire cases.
• Provide technical supervision of claims and ensure proactive case management to meet deadlines.
• Conduct performance reviews, including probation assessments, and manage team absences.
• Communicate effectively with senior management and cascade relevant information to the team.
• Motivate and engage team members, oversee their well-being, and support their professional development through coaching and mentoring.
• Monitor financial performance of the team and ensure targets are met.
• Ensure fee earners work effectively to meet client needs and the firm's commercial requirements.
• Address and manage any emerging risks or compliance issues in conjunction with the Team Partner.
• Allocate work efficiently among team members based on their skills and technical knowledge while ensuring profitability.
• Handle any complaints or escalated issues appropriately.
• Act as a point of contact for clients, demonstrating appropriate knowledge and skill.
• Support marketing and business development activities within the team, including attending events and providing training.
• Manage a small caseload of mixed-value pre-litigated and litigated credit hire claims.
• Maintain and develop technical knowledge through training sessions and relevant publications.
• Handle confidential information in line with the firm's data security protocols.

Candidate Profile:

• Experience: Previous supervisory experience is essential, ideally within a vehicle hire motor environment; however, other supervisory experience will be considered.
• Technical Skills: Demonstrable experience handling caseloads that include credit hire, personal injury, or similar case types.
• Compliance: High level of personal compliance with client Service Level Agreements (SLAs), protocols, and Key Performance Indicators (KPIs).
• People Management: Strong skills in motivating, coaching, and mentoring team members at all levels.
• IT Proficiency: Good working knowledge of Microsoft Excel and Word.
• Organizational Skills: Ability to prioritize tasks, manage time effectively, and work under pressure.
• Analytical Ability: Capable of critically evaluating factual evidence and identifying inconsistencies.
• Commercial Awareness: Understands when to pursue legal principles or when alternative approaches are more appropriate.
• Interpersonal Skills: Excellent communication skills, both oral and written, with the ability to interact effectively with team members and clients.
• Resilience: Able to handle negotiations confidently and accept feedback constructively.
• Learning Aptitude: Demonstrates a willingness to learn and apply new skills and knowledge.

Application Information:
Our client is dedicated to building a diverse, inclusive, and authentic workplace, closely aligning with their cultural principles of being determined, clear, creative, and supportive. If you are excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply anyway—you may be the right candidate for this or other opportunities.
How to Apply:
Please submit your resume and a cover letter detailing your relevant experience and why you're interested in joining the Vehicle Hire Team.
Job Type: Full-time
Benefits:

• Work from home

Schedule:

• Day shift
• Holidays
• Monday to Friday
• No weekends

Experience:

• Supervisor: 1 year (required)
• Customer service: 1 year (preferred)
• Litigation: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Birmingham (required)

Work Location: Hybrid remote in Birmingham