Customer Service and Support

Job Title:
Travel ConsultantJob Description
We're searching for experienced Travel Consultants, to join our team delivering quality customer care to business travelers.

• Based in Belfast City Centre - 49 East Bridge Street, Belfast BT1 3NR.
• Full time permanent role contracted to 40 hours paid production.
• Hourly rate - Starting 11.48 per hour, rising to 11.92 per hour after training (12 weeks). After another 12 weeks, you will have the opportunity to increase to 12.70 per hour (performance dependent)
• Bonus potential – up to £150 per month available from 12 weeks.
• Hours – fully flexible between 7am – 10pm Monday to Friday with potential weekend work.

As a Travel Consultant, you will be responsible for sourcing flights, hotels, and trains before and during corporate customers business trips. You'll make sure they fly with ease, arrive refreshed and alert for meetings, and return home on time to their families and friends.

Benefits on offer:

• Fortnightly pay.
• Bonus earning opportunities!
• 28 days paid holidays plus option to buy holidays!
• Free onsite Gym and Yoga Studio.
• Excellent transport links, with Lanyon Place Station a 2-minute walk from site.
• Refer a friend incentive – earn up to £500 per successful starter plus additional monthly incentives.
• Employee Assist Program- a range of support and resources, accessed free
• PUREGYM Discount & 0% joining fee.
• Discount on car and home insurance with AXA!
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

Responsibilities:

• Support for corporate travellers.
• Answering incoming calls and/or make outbound calls corresponding with travel customers currently traveling or interested in purchasing/researching travel by following standard scripts and procedures.
• Greet and converse with customers in a courteous, friendly, and professional manner.
• Respond to email/chat requests providing service and support in line with client standards.
• Accurately answer general travel and site related questions.
• Accurately track and report call types and service issues, raising cases with related departments to resolve issues.

What you’ll need

• A minimum of 2 years sales OR customer service experience in one place of employment.
• A great attitude and an ability to talk to people at all levels.
• A technical mindset – you will need to have a strong understanding of technology & be able to navigate multiple systems whilst dealing with a customer.
• Excellent English written, verbal & communication skills.
• Strong typing skills with accurate punctuation & grammar.
• Good knowledge of countries around the world.
• Basic maths skills required.
• Experience within the travel industry is preferred but not mandatory.

We can teach you the rest!
What are you waiting for? We can’t wait to meet you!
Apply now and one of our friendly recruiters will take you through our straightforward recruitment process! It’s that simple
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GBR Belfast - MaysfieldLanguage Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents