• £38,000 - £45,000
• Hybrid (BS1 5PU, Bristol, United Kingdom)
• R&D Central Services

Join Smartbox and make a meaningful impact as our newest team member!
Are you a passionate UX Designer who wants to play a part in creating technology that gives a voice to those without speech? Smartbox is seeking a dedicated and talented individual like you to join our team and make a real difference in the lives of people with disabilities.
At Smartbox, we take pride in being a leading company in assistive communication technology. Our innovative products, combining specialised hardware, advanced software, and engaging content, are used by individuals with diverse needs worldwide. All around the world, our products, accomplishments and aspirations are a reflection of our teams’ values: passionate, caring, empowering, achieving together and enabling change.
We believe that everyone deserves a voice, and our inclusive culture reflects this belief. By joining Smartbox, you will become part of a team that values diversity, fosters collaboration, and supports a community of users who rely on our technology to communicate effectively.
In addition to the rewarding nature of our work, you will collaborate with talented professionals who share a common goal of pushing the boundaries of innovation while considering the environmental impact of our products and processes. We strive to develop sustainable solutions that minimise our carbon footprint and promote a greener world. By joining Smartbox, you will have the chance to shape a more inclusive society while actively contributing to our sustainability efforts. Together, let's make a difference that extends beyond communication technology and leaves a positive mark on our planet.

How will you be making a difference?

• Using lean UX techniques to rapidly produce and evaluate ideas and concepts – using prototyping, continuous user testing and feedback to discover great solutions and ensure our products make a difference.
• Producing detailed designs and assets as needed by our software, content and hardware teams, including UI designs for our apps and content - documenting the rationale for your designs.
• Designing and developing creative workshops for multiple stakeholders
• Working closely and collaboratively with software and content developers, providing hands-on design expertise, solving design problems, handling technical trade-offs, and ensuring UX excellence in their product output.
• Running user research and engaging frequently with all types of customers - end users, their families, clinicians, partners, Smartboxers etc – to build a deep understanding of their needs. Organising and sharing your research findings so that the rest of the company can benefit.
• Maintaining a solid understanding of Smartbox’s commercial needs and goals, and understanding how your work contributes to them.

Essential Qualifications/skills/experience

• Passionate about changing lives with assistive technology.
• A history of making an impact in UX research and design.
• Good knowledge of UX design processes, methodologies and techniques.
• Good knowledge of accessibility best practices.
• Willingness to undertake a variety of UX design and research tasks and experience in the full product design lifecycle.
• Strong prototyping and design skills, including the use of modern design software, and experience in creating detailed designs and assets for software developers.
• Experience in conducting user research and user testing.
• Ability to work both independently and as part of a team.Comfortable working in an agile environment across multiple teams and managing expectations.
• Ability to facilitate workshops to harness the creative thinking of the team.
• Ability to balance multiple projects, organise your time, focus and prioritise.
• Effective verbal and written communication.
• Flexible & enjoys a busy, fast-paced environment.

Useful Qualifications/skills/experience

• Excellent skills in Adobe CC – specifically Illustrator, In Design and Photoshop.
• Figma experience.
• Familiar with Jira or other agile project tracking tools.
• Knowledge and experience of Assistive Technology.
• Experience in Augmentative & Assistive Communication (AAC) and familiarity with Grid 3 / Grid for i Pad or other AAC software.
• Driving licence.

Additional information:

• In this role, you will have the flexibility to work between your home and our office locations in Malvern and Bristol. For this role, we require the candidate to work in the Bristol office twice a week as a minimum.
• You will need to maintain a deep understanding and knowledge of all our products and their uses.
• You will meet and keep in regular contact with other teams in the business.

Why join us?

Here at Smartbox, we are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.

Rewards and benefits

At Smartbox our employees always do their best, which is why we give so much in return. In addition to your competitive salary, private medical insurance, and whooping 25 days of holiday plus public holidays, we’ll shower you with perks, including:
Dress: We want you to feel comfortable in the office, smart casual is perfect.
Food: You can find free healthy office snacks in our kitchens.
Hybrid working: Two days a week in the office, for the rest of the week feel free to skip the commute and hit your deadlines from home. Laptop and home working IT kit provided.
Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
You, our best asset: We believe in investing in you and your development. Stay with us and grow with us! We will reward you with more holidays for your long service!
Wellness: Stretch away the stress every morning with our online trainers, available via our cooperative perk website or hit the gym. We provide gym discounts too!
Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.
Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
Peace of mind: Every employee benefit from a company pension, group life assurance, and income protection.
Fun: Complimentary theatre and cinema tickets to Malvern Theatres. We organise many free social events including team outings and get-togethers.
Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work), or lease an electric car through a salary sacrifice scheme after 2 years of service.
Bonus potential: We work hard and Smartbox recognizes that with a discretionary annual bonus.
Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.

Our Commitments

At Smartbox, we are committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are we doing it?
We are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. We are also the Founding Partner of Purple Tuesday. You can find out more on thinksmartbox.com.
We are committed to ensuring that our recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career with us. Please email jobs@thinksmartbox.com to discuss any such adjustments that we can make.
At Smartbox, it’s not about fitting into our culture – it’s about adding to it. Our diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of our users and customers.

We’d love to hear from you

Our ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together we experiment, innovate and create across the full product lifecycle. And, in a collaborative and close-knit culture, we support each other to search for better. We support our community and contribute to a sustainable future for our business and the planet.
Join us as a UX Designer and take our technology and your career into new territories.
We look forward to receiving your application.
For a full job description, please visit: https://thinksmartbox.com/join-the-team/
Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.
We will contact the existing agencies that we already work with should we not make a successful appointment.