United States Job Openings

Corvias Group

Assistant Resident Manager

FULL TIME

October 31, 2024

Job Details
Description
Who We Are
At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
How You'll Contribute to the Team
The Assistant Resident Manager is responsible for supporting the Resident Manager in implementing operational and administrative programs that achieve and maintain resident satisfaction and resident retention goals. This role is expected to lead by example and take a hands-on approach to the day-to-day management of resident services.
Primary Responsibilities Include:

Assist in the oversight of the day-to-day resident relations functions and partner with cross-functional colleagues to ensure a positive resident experience.
Assume a proactive role in enhancing the resident experience by personally resolving complex or sensitive resident concerns, questions, and requests, and addressing chronic resident noncompliance with community policies.
Assist in deploying resident information and engagement campaigns aimed at increasing resident satisfaction as measured by survey responses and community ranking.
Create accountability and ownership among team members; communicate clear expectations, supervise, and provide timely performance feedback.
Assist the Resident Manager in training and developing team members through coaching, motivating, and mentoring on company culture, business goals, sales techniques, and leasing operations.
Develop and maintain win-win relationships with key partner stakeholders, respond to partner requests, and collaborate as necessary to ensure program effectiveness.
Perform all duties of a Resident Associate as needed, and other duties as assigned.

Role Specific Requirements Include:

4+ years of experience in property management or hospitality industry of which a minimum of 2 years must have been in a supervisory capacity; experience in the a high-touch customer service role a plus.
Proven ability to lead a team, including proven success coaching team members to improve performance, and training team members on customer service and customer complaint resolution.
Proven ability to maximize resident retention through the design and delivery of data-driven customer loyalty and retention programs.
Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
Demonstrated ability to organize individual and team activities to ensure operations are highly productive and meet or exceed business goals.
Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve escalated customer concerns involving complex or sensitive matters.
Computer proficiency, including working knowledge of word processing, spreadsheet, and database software.
Valid driver’s license.
Ability to work weekend and evening hours, as needed.

Competencies:

Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.

Exceptional Benefits for Exceptional Team Members
As a company striving to be the best place to work, we want to ensure an environment of collaboration, inclusion and learning exists throughout all teams, locations and divisions. To support our team members, we offer a benefits package that is generous and flexible enough to meet you where you are today and tomorrow.
Corvias employees are eligible for:

A choice between two benefit-rich medical, dental and vision plans
401(k) with immediate 100% vesting and contribution match
Generous paid time off that increases throughout your career
12 paid holidays
Paid time off to volunteer
Tuition reimbursement to support growth and development
100% paid life and AD&D insurance
Short-term and long-term disability coverage
Maternity leave
Paternity Leave
Military Leave
Flexible Spending Accounts (Health and Dependent Care)
Complimentary Employee Assistance Program

Corvias Group, LLC (the “Company”) does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.
Qualifications
Licenses & Certifications
Required
Driver's License
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Type: Full-time
Pay: $25.00 - $27.00 per hour
Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Schedule:

Evenings as needed
Monday to Friday
Weekends as needed

Application Question(s):

Are you able to work evening & weekend hours (as needed)?

Experience:

property management: 4 years (Required)
supervisory: 2 years (Required)

License/Certification:

Driver's License (Required)

Work Location: In person

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