Overview:
Responsibilities: Facilities

• Provide service to our internal clients procuring smooth operation of the office and a Red-Carpet experience.
• Follow the format that we have in the other offices (logos, signs, tv and videos, photos, etc.)
• Responsible for monitoring, ordering, and guaranteeing office and kitchen supplies.
• Responsible for the cleanliness, neatness, and safety of the office
• Support set up of new hires in office in coordination with IT and Human Resources
• Constant communication with Building Managers procuring the correct functioning and operation (issues related to water, electricity, unsafe situations, or emergency situations).
• Work with other teams like IT (to resolve IT issues), accounting (print checks, or handling invoices from vendors).

Events and logistics

• Support the Marketing team in coordinating events.
• Keeping track of SWAG inventory
• Responsible for coordinating office events (Ex. Friday Lunch, Taco Tuesday, WP Party, Free consulta’s, Christmas party, etc.)
• Prepare merch bags to give to the Clients.

Money Procedure

• Receive from other members of the office such as Licenciados, CCAs, and Admin, payments from clients and keep them safe.
• Daily reconciliation of the money received.
• Weekly (or 2 times a week depending on the office) bank deposit (using Loomis) and report of what was deposited.

Front Desk

• Interact with customers in person to address inquiries, provide information, and resolve concerns, escalating them as necessary to ensure timely resolution.
• Maintain a professional and courteous demeanor while engaging with customers and strive to provide “A Red Carpet” experience to anyone entering the office.
• Check - in Clients that arrive at the office for their consultation, letting the Licenciado know of the client's arrival.
• Utilize customer experience software and tools to document interactions, track customer issues and provide accurate and detailed information for future reference.
• Collaborate with other departments to ensure a cohesive and coordinated approach to addressing customer needs.
• Take payments from customers and follow the Money procedure established by the Firm.
• Maintain confidentiality of customer information and adhere to data protection regulations and company policies.

Fingerprints

• Take fingerprints to clients according to the Firm’s policy and procedure.
• Process the fingerprints by sending them to the FBI.

Qualifications:

• Degree in business administration, marketing, or a related field (preferred).
• Proven experience in a client-facing role, such as customer service or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office suite.