United States Job Openings

Stefanini, Inc

Collections Analyst

Batesville

CONTRACT

October 27, 2024

Stefanini Group is hiring!

Stefanini is looking for Collections Analyst in Batesville, IN (Hybrid)

For quick Apply, please reach out to Kamal Rawat - call: 248 728 6412 / email: kamal.rawat@stefanini.com

Work Hours: M-F (40 hours)

Work Location: Batesville, IN (Hybrid - 3 days onsite/2 days remote)

Shift: 1st Shift

The Collections JR Analyst is responsible for maintaining their given portfolio of customers and reducing the aging by maximizing cash collection.

Identifying, resolving, and collecting past due invoices, reconciling accounts as needed, and providing excellent internal and external customer service.
Complete daily activities as prioritized by Get Paid.
Contact customers on delinquent accounts for resolution and payment and record all activities in Get Paid notes.
Understand customer profiles and their related sensitivities.
Communicate account delinquency information to respective Sales personnel as outlined by the standard collections and escalation process.
Resolve unidentified payments that have been assigned to the account.
Resolve within the prescribed time frame those AIR related Dispute that have been assigned to the account.
Review credit limit and risk issues with the Credit Supervisor and make recommendations regarding limits, terms, and risk category.
Maintain daily Pending Order and On-Hold reports.
Issue requests for refunds of cash on account or credit memos as needed.
Review Dispute documentation provided by cash application or the customer and assign the Dispute to the appropriate internal owner.
Enter note into Get Paid and provide sufficient information to the owner.
Contact customers regarding unidentified Disputes, determine the reason, secure additional documentation as needed and assign those to the proper owners.
Contact internal owners for resolution of Disputes that are not being cleared on a timely basis.
Work with internal departments (Pricing, Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
Manage the Dispute (Get Paid) email box, ensuring that the email is forwarded to the proper individual / team, if it is not for work that is completed by the team.
Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
Develop strong working knowledge of customer base and company organizational structure.
Support the training and process improvement effort.
Participate in the performance review process.
Achieve past due percentage and DSO related goals.
Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance.
Support the training and process improvement effort.

Bachelors degree or equivalent work experience.
2 years of successful experience in commercial collections.
Proficient in using JDE and Get Paid preferred.
Proficient in using Microsoft Office suite.
Experience in Collections process improvements.
Ability to travel to the United States and/or Canada.
Excellent customer communication skills with high proficiency in speaking.
and writing the local business language.
High level ability to influence and negotiate.
Excellent problem solving, and customer service skills.
Functional knowledge of the accounts receivable and collections processes.
Highly organized with strong follow-up, documentation, and multitasking skills.
Results driven with a dynamic personality.
Ability to handle stressful situations and meet strict deadlines.
Adaptable to new ideas and ways of accomplishing tasks Ability to work in a team environment.

Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.

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