Job Summary

Essential Functions

• Proactively update and manage the Port of Tacoma website, continuously looking for innovative ways to improve content, presentation, and usability.
• Monitor website performance and troubleshoot website issues in collaboration with IT and website vendor.
• Manage analytics dashboards for tracking performance metrics. Enhance search engine optimization (SEO) and user experience.
• Conceptualize, research, write, edit, and produce content reflecting the Port’s strategic objectives, projects and initiatives for use on the website and other communication channels.
• Stay up to date on and actively solicit story opportunities within the Port, working collaboratively with staff subject matter experts to develop program-specific content.
• Assist with all other Communications Department tasks as needed (for example, photography, videography, event planning, etc.).

Required Education and Experience

Additional Requirements

• A positive personality with strong interpersonal and communications skills; highly organized and detail-oriented; strong time management skills to achieve successful implementation of tasks and projects; ability to work cross-functionally with all levels of the organization.
• Ability to identify new and emerging technical and communication tools and tactics for conveying Port messages in an ever-shifting digital landscape.
• Experience navigating and creating content for websites and supporting staff with technical and content creation needs.
• Ability to act as liaison with the Port’s contract website vendor and maintain proficiency in technology and products provided by vendor.
• Ability to monitor site performance and analyze user engagement and behavior to inform content strategies.
• Ability to use analytics tools to recommend and implement strategies that expand audience engagement and to stay current on the latest industry trends and improve user experience.