COMPENSATION: $34,138-$42,673 based on directly related experience.
Paid health insurance, life insurance, retirement, employee tuition waiver, spouse/dependent tuition discount.
Click here for full employee benefits.

Thinking about relocating to the Bismarck area? Find more information and resources here: https://www.commerce.nd.gov/workforce/relocation-resources

• Serve as the primary contact for CE customers, providing friendly assistance in person, by phone, and via email.
• Address inquiries, schedule changes, cancellations, and complaints while encouraging customers to consider alternative CE offerings.
• Collect and process registrations, promoting self-registration and providing guidance as needed.
• Accurately enter registration details into CE software and ensure secure handling of customer information in compliance with PCI standards.
• Support the team by ensuring front desk and phone coverage, cross-training, and assisting during staff absences.
• Foster a team environment to ensure every customer interaction is a positive experience.

• Maintain up-to-date knowledge of CE registration software, including changes and new features.
• Ensure demographic data is accurately entered, resolve duplicate profiles, and uphold best data practices.
• Manage payment processing, including registrations, transfers, and refunds, while ensuring compliance with security protocols.
• Monitor database information to maintain high data integrity and security for all non-credit programs.
• Assist with attendance tracking to ensure accurate reporting.

• Process incoming mail, manage cash/check receipts, and distribute items appropriately.
• Assist with filing, maintaining voicemail messages, and posting office signage for special announcements.
• Support promotional efforts by proofreading materials like catalogs, brochures, and website content.
• Order supplies, reconcile department expenses, and maintain accurate inventory.

• Suggest innovative ideas to enhance department efficiency and improve the customer experience.
• Participate in conferences and training to stay updated on best practices and technology improvements.
• Perform other duties as assigned to support CE and departmental goals.

• Appropriate associate degree or three years of directly related work experience.
• Communicate effectively with diverse groups, including individuals who may have language barriers.
• Strong customer service skills are essential as the main point of contact for CE, assisting customers courteously in person, by phone, and via email.
• Ability to manage and monitor multiple communication channels, including phone, email, and in-person interactions, to address inquiries effectively and direct customers to appropriate staff.
• Attention to detail and organizational skills to ensure accurate data entry, payment tracking, meeting deadlines, and audit compliance within the database.
• Must be reliable, present a professional appearance, and maintain an organized, tidy workspace creating a positive impression of the division and college.
• Well-developed skills in Microsoft Office software (especially Word, Excel, and Outlook), and the internet
• Knowledge of data entry best practices, with a commitment to maintaining data integrity, accuracy, and security within the CE registration database.
• Follow and update office procedures and documentation, supporting continuous improvement in processes and customer service standards.
• Ability to proofread material for grammatical and spelling errors.
• Ability to coordinate and handle multiple priorities.

• More than three years of directly related work experience.
• Experience in a high-volume customer service environment.
• Proven track record of accurate data entry and information management.
• Demonstrated ability to multitask and prioritize effectively in a fast-paced setting.
• Background in a role that required regular collaboration with a team.

To be considered by the search committee thoroughly complete the application and upload the following:

• Cover letter
• Resume
• References

STARTING DATE: TBD

Applicants must be legally authorized to work in the United States. Bismarck State College does not provide sponsorships. BSC is an E-Verify Employer.
For more information or assistance contact: Human Resources (701) 224-5531. This position requires a criminal history record check.
Equal Opportunity Employer
http://bismarckstate.edu/employment/
Human Resources*Meadowlark Building*PO Box 5587*1700 Schafer St.*Bismarck, ND 58506-5587
701-224-5531*800-366-6888 (TTY Relay ND)