Continuing Education Operations Information Associate

United States Job Openings

Bismarck State College

Bismarck

FULL TIME

November 14, 2024

OVERVIEW: Bismarck State College is dedicated to student success. This on-campus position is student-centered to provide high-quality campus services and hands-on learning experiences.

MISSION: As North Dakota’s Polytechnic Institution, Bismarck State College focuses on student success through the delivery of affordable, flexible, high-quality, experiential learning enhanced by public-private partnerships.

VISION: Bismarck State College will be a leader in polytechnic education improving lives and building sustainable communities.

REPORTING RELATIONSHIP: Is directly accountable and responsible to the CE Operations Manager.

Benefits

COMPENSATION: $34,138-$42,673 based on directly related experience.
Paid health insurance, life insurance, retirement, employee tuition waiver, spouse/dependent tuition discount.
Click here for full employee benefits.

Thinking about relocating to the Bismarck area? Find more information and resources here: https://www.commerce.nd.gov/workforce/relocation-resources

Position Description & Details

Are you passionate about providing excellent customer service and supporting continuing education initiatives? We are seeking a dedicated Continuing Education (CE) Operations Information Associate to be the friendly face and first point of contact for CE customers. In this role, you'll handle diverse responsibilities that ensure smooth operations, from customer interaction to data accuracy and efficient office support.

Key Responsibilities:

Customer Service Excellence

Serve as the primary contact for CE customers, providing friendly assistance in person, by phone, and via email.
Address inquiries, schedule changes, cancellations, and complaints while encouraging customers to consider alternative CE offerings.
Collect and process registrations, promoting self-registration and providing guidance as needed.
Accurately enter registration details into CE software and ensure secure handling of customer information in compliance with PCI standards.
Support the team by ensuring front desk and phone coverage, cross-training, and assisting during staff absences.
Foster a team environment to ensure every customer interaction is a positive experience.

Data Accuracy & Integrity

Maintain up-to-date knowledge of CE registration software, including changes and new features.
Ensure demographic data is accurately entered, resolve duplicate profiles, and uphold best data practices.
Manage payment processing, including registrations, transfers, and refunds, while ensuring compliance with security protocols.
Monitor database information to maintain high data integrity and security for all non-credit programs.
Assist with attendance tracking to ensure accurate reporting.

Office Support & Administrative Duties

Process incoming mail, manage cash/check receipts, and distribute items appropriately.
Assist with filing, maintaining voicemail messages, and posting office signage for special announcements.
Support promotional efforts by proofreading materials like catalogs, brochures, and website content.
Order supplies, reconcile department expenses, and maintain accurate inventory.

Additional Duties & Professional Development

Suggest innovative ideas to enhance department efficiency and improve the customer experience.
Participate in conferences and training to stay updated on best practices and technology improvements.
Perform other duties as assigned to support CE and departmental goals.

Minimum Requirements

Appropriate associate degree or three years of directly related work experience.
Communicate effectively with diverse groups, including individuals who may have language barriers.
Strong customer service skills are essential as the main point of contact for CE, assisting customers courteously in person, by phone, and via email.
Ability to manage and monitor multiple communication channels, including phone, email, and in-person interactions, to address inquiries effectively and direct customers to appropriate staff.
Attention to detail and organizational skills to ensure accurate data entry, payment tracking, meeting deadlines, and audit compliance within the database.
Must be reliable, present a professional appearance, and maintain an organized, tidy workspace creating a positive impression of the division and college.
Well-developed skills in Microsoft Office software (especially Word, Excel, and Outlook), and the internet
Knowledge of data entry best practices, with a commitment to maintaining data integrity, accuracy, and security within the CE registration database.
Follow and update office procedures and documentation, supporting continuous improvement in processes and customer service standards.
Ability to proofread material for grammatical and spelling errors.
Ability to coordinate and handle multiple priorities.

Preferred Qualifications

More than three years of directly related work experience.
Experience in a high-volume customer service environment.
Proven track record of accurate data entry and information management.
Demonstrated ability to multitask and prioritize effectively in a fast-paced setting.
Background in a role that required regular collaboration with a team.

Applicant Materials Required

To be considered by the search committee thoroughly complete the application and upload the following:

Cover letter
Resume
References

STARTING DATE: TBD

Additional Information

Applicants must be legally authorized to work in the United States. Bismarck State College does not provide sponsorships. BSC is an E-Verify Employer.
For more information or assistance contact: Human Resources (701) 224-5531. This position requires a criminal history record check.
Equal Opportunity Employer
http://bismarckstate.edu/employment/
Human Resources*Meadowlark Building*PO Box 5587*1700 Schafer St.*Bismarck, ND 58506-5587
701-224-5531*800-366-6888 (TTY Relay ND)

Veterans claiming preference must submit all proof of eligibility including a copy of NGB 22 from the National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification. If claiming disabled status, proof of eligibility includes a DD-214 and a current letter of disability.

We regret to inform you that this job opportunity is no longer available as it has expired

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