CSSI - Admissions Office Manager & Campus Visit Coord Bemidji State University Customer Svcs Specialist Int 206: AFSCME - Clerical and Office Bemidji Non Job Exempt Full time Classified - Unlimited

• Campus Visit Coordination.
  • Supporting the Assistant Director in coordination of prospective students/family campus visit programs. Responsibilities include inbound and outbound communications, tracking, schedules, faculty appointments, room reservations, supplies & swag, campus food service requests, University Ambassador scheduling, training, and daily oversight, staffing the front Admissions desk, and visiting program follow-up/review. Programs include daily campus tours, Campus Previews, Academic Open Houses, New Student Registration, group tours, special request tours, and all other prospective visit events needed by the Office of Admissions. This position will be available to meet with prospective students and families if admissions representatives are unavailable. While maintaining data privacy standards (FERPA), manage high-level office correspondence with campus departments, staff, and external customers/individuals. This includes in-person, email, phone, and mail communications. Answering questions, assisting with sending timely information, and resolving customer issues. This will also include the use of Slate CRM. Percentage of Time: 60%
• Admissions Systems Data Management.
  • Maintaining accurate and timely data in Minnesota State Colleges and Universities (Mn State) Integrated Statewide Resources System (ISRS) system, Slate (CRM), Image Now, and Microsoft Office - focusing on accuracy. Providing necessary support to University Ambassadors to utilize these systems. Assisting in the receipt, scanning, and uploading all transcripts for the office. Percentage of time: 20%
• Providing administrative support/other duties as assigned.
  • Includes purchase orders/P Card, bulk mailings, inventory control, printing material ordering, swag and Marketplace/Workday assistance for the division of Enrollment Management at BSU. Percentage of time: 20%

• Data entry skills sufficient to maintain accurate budget records and reports.
• Customer service skills sufficient to effectively communicate on the phone, in person, and online, to provide effective general and specialized office support (this requires common courtesy, tact, interest in positive problem solving, empathy, and the ability to organize ideas logically).
• Skill in using word processing sufficient to use software such as Microsoft Word, to prepare, edit and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors.
• Skill in using spreadsheet applications, such as Microsoft Excel, to enter, compile, store and retrieve data.

• Bachelor’s Degree (Management Information Systems, Accounting, Computer Science, or Business Administration preferred).
• Experience using student data management systems such as Integrated Student Records System (ISRS), CRMs, and Image Now.
• Knowledge of the Family Educational Rights and Privacy Act (FERPA) and the legal responsibilities of protecting the confidentiality of student educational records in your possession.
• A demonstrated commitment to the principles of diversity, equity, inclusion, and anti-racism.

• All applicants must be able to lawfully accept employment in the United States at the time of an offer of employment.
• Employment for this position is covered by the collective bargaining agreement for the American Federation of State, County & Municipal Employees (AFSCME) bargaining unit, which can be found at:

  https://mn.gov/mmb/employee-relations/labor-relations/labor/afscme.jsp

  .
• In accordance with the Minnesota State Colleges and Universities (Minn State) Vehicle Fleet Safety Program, faculty and staff driving on college/university business, who use a rental or state vehicle, shall be required to complete a vehicle Use Agreement form and conform to Minn State’s vehicle use criteria and consent to motor vehicle records check annually.
• BSU is a tobacco free workplaces

  (see policy)

  .

• Visit Bemidji –

  https://www.visitbemidji.com/
• 218 Relocate / Greater Bemidji –

  https://www.218relocate.com/
• Bemidji Area Chamber of Commerce –

  https://www.bemidji.org/
• Explore Minnesota –

  https://www.exploreminnesota.com/article/top-things-to-do-bemidji

01-01-2025 11-06-2024 12-11-2024 Teresa Kay Vincent Hanson ov7151dz@minnstate.edu