United States Job Openings
Eaton
Customer Service Representative
Syracuse
October 9, 2024
The expected annual salary range for this role is $43499.97 - $63799.96 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
Key Responsibilities Include:
- Communicates directly with customers and outside sales representatives via phone and email to assess, schedule, expedite and answer customer's requests to effectively service customer and distributor requirements. Obtain department assistance as necessary for the more complex inquiries and issue resolution.
- Knowledge of Crouse-Hinds products, applications, sales organization and distributor functions, ordering system, product scheduling and shipping systems, invoicing functions and use of SAP.
- Maintain phone coverage as needed and respond to emails from the general email box.
- Advise customers of product availability, price, and order management questions.
- Accurately processes all customer requests including purchase order changes (adds, cancellations, routing changes, applying quotes, replacements), credit/billing requests and customer complaints which are received via phone or email.
- Identify opportunities for standards, specifications and orders and communicate to field and or Customer Service Manager as appropriate, to maximize sales.
- Recommend products and possible substitutions of products to service customer requirements in line with the Eaton Crouse-Hinds World-Class-World-Wide concept and E & O list.
- Understand C360 and how to populate account information. Responsible for capturing and processing 90% of all calls into Service Requests.
- Provide five questions to be published to Nanorep weekly.
- Participate in all company sponsored training sessions to improve product knowledge and prepare for more technical responsibilities.
- Rotate through an 8am-7pm coverage shift and holiday schedule to ensure after hours coverage.
Qualifications:
The ideal candidate brings strong communication skills, especially in potentially challenging situations with external and internal contacts. You possess sound commercial judgment in communicating sensitive information to field, distributor and end-user contacts. Strong presentation skills, along with proficiency in the Microsoft Office Suite and additional database management systems will be beneficial to this role. We are looking for candidates who are diverse in their backgrounds, perspectives, and experiences, and who can bring fresh and innovative ideas to our team.
Required (Basic) Qualifications:
- Bachelor’s degree from an accredited institution OR High School degree and minimum 3 years' experience in a customer service environment.
- No relocation is offered for this position. All candidates must currently reside within 50 miles of Syracuse, NY to be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
- Must be authorized to work in the United States without company sponsorship now or in the future
Preferred Qualifications:
- Experience in a manufacturing environment
- Experience with SAP, Salesforce, Share Point and C360
- Basic knowledge of Crouse-Hinds products
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
New Job Alerts
Carnegie Mellon University
Parking Security Officer - Facilites Management & Campus Services - Parking and Transportation Services
Pittsburgh
FULL TIME
November 14, 2024
View Job DescriptionSimply Right Inc.
Construction Cleaning Regional Manager
Salt Lake City
FULL TIME
November 14, 2024
View Job DescriptionFederal Bureau of Investigation
PARALEGAL SPECIALIST CDC
Anchorage
FULL TIME
November 14, 2024
View Job DescriptionStellar Virtual
Secondary Teacher, Mathematics (Grades 6-12)
Indianapolis
FULL TIME
November 14, 2024
View Job DescriptionUber
Senior Strategic Client Partner, Department of Defense - Uber for Business
Chicago
November 14, 2024
View Job DescriptionChildren’s Hospital of Philadelphia
Clinical Research Coordinator - GI Nutrition
Philadelphia
FULL TIME
November 14, 2024
View Job DescriptionSerco North America
DOL VETS TAP: Employment Facilitator (Part-time) - Fort Wainwright, AK
Fort Wainwright
PART TIME
November 14, 2024
View Job DescriptionLooking for similar job?
Afni
Customer Service Representative-Train Onsite Work at Home
Tucson
FULL TIME
August 12, 2024
View Job DescriptionAire Serv Heating and Cooling
Customer Service Representative
Granbury
FULL TIME
August 26, 2024
View Job DescriptionNelnet
Nelnet Customer Service Representative - Lincoln, NE - November start date
Lincoln
FULL TIME
August 26, 2024
View Job DescriptionNavient
Temporary, Work-from-home Customer Service Representative- October 7th Start!
FULL TIME
August 26, 2024
View Job DescriptionNew Job Alerts
Carnegie Mellon University
Parking Security Officer - Facilites Management & Campus Services - Parking and Transportation Services
Pittsburgh
FULL TIME
November 14, 2024
View Job DescriptionSimply Right Inc.
Construction Cleaning Regional Manager
Salt Lake City
FULL TIME
November 14, 2024
View Job DescriptionFederal Bureau of Investigation
PARALEGAL SPECIALIST CDC
Anchorage
FULL TIME
November 14, 2024
View Job DescriptionStellar Virtual
Secondary Teacher, Mathematics (Grades 6-12)
Indianapolis
FULL TIME
November 14, 2024
View Job DescriptionUber
Senior Strategic Client Partner, Department of Defense - Uber for Business
Chicago
November 14, 2024
View Job DescriptionChildren’s Hospital of Philadelphia
Clinical Research Coordinator - GI Nutrition
Philadelphia
FULL TIME
November 14, 2024
View Job DescriptionSerco North America
DOL VETS TAP: Employment Facilitator (Part-time) - Fort Wainwright, AK
Fort Wainwright
PART TIME
November 14, 2024
View Job Description