Responsibilities

• Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads.
• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
• Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer.
• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
• Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

• Embody our culture and values

Qualifications

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• OR equivalent experience.
• Experience with success in complex technical engagement management and/or program management.

• Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred. As well as experience with Department of Defense customers.
• Experience driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Presentation skills with a degree of comfort with both large and small audiences and various levels of management (C-Suite).
• Project Management Institute (PMI) or equivalent Project Management certification.
• Pro Sci or equivalent change management certification.
• Experience in one or more of the following technologies: Cloud, mobile, web application development, cloud-native application architecture Microsoft certification in relevant technologies (e.g.: Azure, M365), or competitor equivalent.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.