Position Summary

• Communication: Exhibit effective communication skills suitable for diverse audiences, including at the client’s senior leadership level.
• Decision Making: Demonstrate problem-solving, prioritization, and independent decision-making skills.
• Influence: Engage, direct, persuade, and motivate team members and clients, in a way that builds trust and empowers staff.
• Organizing and Planning: Efficiently plan and organize individual and team resources.
• Intrinsic Drive: Passionate and self-motivated to bring innovation and excellence to DSM in support of our mission to guide our partners and their communities to a lower carbon future.

Key Responsibilities

• Lead the Client Success team in fostering strong, long-term relationships with clients that result in the renewal and expansion of services with clients, reasonable and favorable client expectations regarding capabilities and boundaries of program delivery details, and a reputation as a reliable, trusted, and valuable partner
• Represent the company with clients (both personally and with a team of Client Success Managers) at regular virtual meetings and in person at least annually to review project progress, consultatively understand their needs, address concerns, inform program development initiatives, provide strategic recommendations for success, and support client satisfaction and contract renewals
• P&L responsibility for the Client Success team - Develop and manage project budgets, timelines, and resource allocation to ensure that Client Success resources are deployed effectively and efficiently
• Drive the sale of new services at existing clients in collaboration with the Commercialization team
• Lead the renewal and expansion contracting process with existing clients, including negotiations, in partnership with other key team members
• Lead the onboarding for new clients to bring programs quickly and efficiently from contract to launch
• Partner with the Program Delivery team to ensure seamless implementation of contract deliverables and timely resolution of client issues
• Support initiatives that promote the company’s operational efficiency, securing client acceptance of program design enhancements and process improvements when necessary and appropriate
• Leverage a deep understanding of the DSM industry and regulatory environment broadly as well as each client’s specific DSM portfolio to identify ways Power Take Off can provide strategic value, position Power Take Off as a trusted, knowledgeable partner, and inform business development strategies and efforts
• Monitor market activity to identify emerging trends, customer needs, and competitive landscape to inform product development and commercialization strategies while sharing key insights across the organization
• Provide leadership, mentorship, and guidance, fostering a culture of collaboration, accountability, continuous improvement, innovation, and success
• Partner with Program Delivery and Portfolio Management teams to ensure the team meets and exceeds savings and revenue forecasts
• Make strategic decisions to balance project objectives with fiscal responsibility, contributing to the company’s growth and profitability
• Guide the development and implementation of a standardized client satisfaction process, and deliver consistently excellent client satisfaction across the portfolio
• Develop and maintain relationships with key stakeholders including utility partners, regulatory agencies, evaluators, industry associations, and technology vendors to support successful program delivery and support the company’s visibility and reputation

Key Qualifications

• Minimum education: Bachelor’s degree in a relevant field
• Minimum of 8 years of experience in the energy industry, preferably in utility DSM, energy efficiency, or demand response
• Strong understanding of utility operations, regulatory environment, and market dynamics related to energy efficiency and demand response programs
• Proven track record serving as the primary point of contact for a portfolio of utility clients, with demonstrated results driving best-in-class client satisfaction
• Excellent strategic thinking, problem-solving, and decision-making skills, with the ability to navigate complex situations toward positive business outcomes
• Experience managing portfolios of work exceeding $10,000,000
• Exceptional leadership and interpersonal skills, with the ability to build and motivate high-performing teams in a fast-paced and dynamic environment
• Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously, particularly in a remote environment
• Big picture vision with attention to detail
• Strong relationships and references within the utility industry
• Superior written and verbal communication skills, with the ability to effectively engage and influence internal and external stakeholders at all levels of the organization
• Self-motivation to deliver with excellence and grow professionally
• High level proficiency with Salesforce and its uses for data management of energy efficiency programs including tracking of outreach activity, project and savings data, team performance, dashboards, reports, etc.
• Proficiency with a range of computer applications such as Microsoft Office, Google Suite, Adobe, etc.
• Commitment to diversity, equity, and inclusion
• Passion for Power Take Off’s mission to identify and deliver data-driven solutions to guide our partners and their communities to a lower carbon future

Compensation and Benefits

• Medical insurance including vision and dental, ranging from Bronze to Platinum plans with deductibles as low as $500
• Contributions to a Health Savings Account (HSA) on applicable plans
• SIMPLE IRA retirement plan with company matching
• Student Loan Incentive Repayment Program (eligible 12 months after employment)
• Opportunities for professional development and growth
• 41 days of starting paid time off, increasing to 46 days after the first year
• • 15 paid vacation days, increasing to 20 after the first year
  • 7 flexible well-being days
  • 9 paid holidays
  • All-company winter break between Dec. 25th and Jan. 1st
  • Summer "Friyays" – from June through August we get each 2nd and 4th Friday off!

The pay range for this role is:
120,000 - 150,000 USD per year(Remote - United States)