Position Description : OIN OUR TEAM to assist and prepare over 200,000 Servicemen and women who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemen and women through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, apprenticeship program placements and employer outreach.


The ideal Lead Employment Navigator candidate would have excellent time management skills, able to work independently, able to respond to inquiries, and, if necessary, work remotely. The Lead Employment Navigator should have prior experience providing Military Servicemembers (Active, Reserve, National Guard), family members, and Veterans a comprehensive understanding of preparing for civilian employment, job searching, job application processes, networking, technical training opportunities, credentialing, and assistance in preparing for civilian employment and participation in technical programs and schools.


In this role, you will:

• Listen to Service Members, analyze their expressed needs, suggest solutions, and action plans.
• Provide job search guidance and career advice; assure the transitioning service member (TSM) understands and can access available resources.
• Assist with job matching of vacancy postings, with TSM’s skills and work requirements.
• Provide labor market information, identify companies and industries in specific areas, capture skills and experience required in certain areas, and offer advice on how to apply for jobs.
• Possess extensive knowledge of the current labor market information.
• Provide resume and cover letter advice.
• Assist with training and mentoring other TAP career counselors as well as possess the sound organizational and positive leadership skills for site management support.
• May work extended hours, including weekdays, weekends, and some holidays, and be able to perform administrative functions for the office.
• Reports to the Regional Manager.

Qualifications:To be successful in this role, you will have:

• A High School Diploma and 5 years of military Transition Assistance Program (TAP) experience.
• OR a Bachelor’s degree and 3 years of employment or career counseling experience.
• Experience managing and directing the activities of a team of 2-10 employees
• Knowledge of the civilian workplace, translating military skills/language, assessing job market, and researching/interpreting job requirements.
• Proficient in the Microsoft Suite of Applications and virtual meeting platforms.
• The ability to work well with the Military clients and must be able to communicate orally and in writing.
• The ability to travel up to 10%.

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview :Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.