United States Job Openings

Oak View Group

Event Manager| Rupp Arena

Lexington

FULL TIME

September 15, 2024

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise necessary event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

The Event Manager reports to the Director of Events and will oversee assigned Events in the Central Bank Convention Center, Lexington Opera House and Rupp Arena.
Qualified candidates should possess the following:
> strong organizational skills (very detailed)
> professional communications (oral and written)
> a keen sense of customer service
> overall flexible, easygoing attitude
> excellent time management skills

This role will pay a salary of $45,000 - $55,000.

Benefits: Health, Dental and Vision Insurance, 401 (K) Savings plan, 401(k) matching and paid time off (vacation days, sick days and 11 holidays).

This position will remain open until Nov 15, 2024

About the Venue:

Lexington is an active and thriving market that is craving an active and welcoming venue for events. The heart of any thriving community is its downtown—and Lexington Center and the historic Rupp Arena are truly the heart of downtown Lexington and one of the most widely-recognized entertainment venues in North America. Rupp Arena in Lexington, Kentucky is fast becoming THE must play venue. The 20,000-seat arena, affectionately referred to by some as “the Cathedral of College Basketball” is home to the National Champion University of Kentucky men’s basketball program and has played host to some of the most talented and award-winning musicians/artists in the world including U2, Paul Mc Cartney, Elton John, Justin Timberlake, Kenny Chesney, Taylor Swift, and many others.

Central Bank Center is our convention side, with over 99k sf of exhibition space, 24k sf each of meeting and ball room space, 50k of hospitality space, 10k sf of flexible space, and over 2500 covered and uncovered parking spaces. Both venues are additionally joined in entertaining this area by the Lexington Opera House, showcasing Broadway talent through collaborative bookings of Broadway shows, small venue concerts, and local arts.

Our Purpose

We are building an organization that serves our fans, community, and partners through world class entertainment, sports, and events. We believe in being authentically Kentucky. This means staying true to what makes Kentucky, Kentucky by rolling up our sleeves to get things done, valuing hospitality and gathering together, being a pillar in our community, teamwork over the individual, celebrating our wins, taking risks, and stretching our potential. As part of Oak View Group, we embrace a positive dis RUPPtion. OVG was built on the idea that we are all fans first, and our decisions and guest interactions are made through that lens.

Responsibilities:

Advance, plan, service, and supervise all events
- Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, etc. to ensure event runs as requested. Provide clients with updates as necessary for each assigned event.
- Lead site visits and meetings with clients for all assigned events.
- Create Event Plans/Documents and distribute to departments with complete event information.
Plan, direct and evaluate the work of various departments in coordination with event processes.
- Function as a liaison between users of the facility and the facility staff
- Coordinate communication between building staff and show staff during load in and load out
- Create and distribute detailed data sheets prior to every event
- Provide leadership and guidance for event personnel from advance to closing and settlement of event.
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
Manages events in facility, maintaining close contact with clients and venue staff to ensure successful events; follows up on all client requests, concerns and issues during the event to ensure resolution.
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Advise lessees on services available from independent contractors for events
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all event staff for each event
- Verify that event spaces have been set accurately to client specifications while staying within fire code and building policies.
- Ensures facility rules, regulations, policies and procedures are enforced and adhered to by client and associated vendors.
- Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operations problems and complaints.
Operational/Financial decisions/processing
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Prepare cost estimates and monitors final billing.
Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
Observe and submits maintenance request orders for repairs and damages.
Attend and participate in weekly Operation Meetings.
Communicate clearly and concisely in the English language, both orally and in writing
Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
Maintain and manage event related information in event management software, Momentus.
Complete all duties with a customer service focus through teamwork & dedication to Oak View Group’s principles
Recommend and evaluate required event staffing levels for various support departments
Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
Review emergency planning procedures with all event staff for each event
Serve as the Manager on Duty as assigned and respond to any emergencies.
Other duties and responsibilities as assigned

Qualifications:

3-5 years of related work experience
Experience in event management in a stadium, arena, convention center or public assembly facility setting preferred
Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
Strong oral and written communication skills
Knowledge of crowd management and control techniques
Knowledge of customer service practices
Knowledge of principles of supervision, scheduling, and training employees
Work independently exercising judgment and initiative with minimal supervision.
Maintain an effective working relationship with employees and others encountered through the course of employment.
Excellent organizational, planning, and interpersonal skills.
Ability to prioritize multiple projects.
Ability to demonstrate problem-solving and communication skills.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Remain flexible and adjust to situations as they occur.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.
Ability to occasionally lift and/or move up to 50 pounds; perform climbing, lifting, carrying, pushing, pulling and stooping. Ability to stand and sit for long periods.
Ability to work irregular hours that may vary including daytime, evening, weekends and holidays.
Experience in event management software (Momentus) preferred, but not required.
Experience in CAD preferred, but not required

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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