RECRUITMENT ID: 242
RESIDENCY: Candidate must be a California resident. Chico State Enterprises is not a sponsoring
agency for staff and management positions (i.e. H-1B Visas).

ESSENTIAL JOB FUNCTIONS: Under the supervision of the PASSAGES Deputy Director, the Information
& Assistance Specialist provides assistance for older adults, adults with disabilities, and caregivers
through telephone, written and home contacts. The Information & Assistance Specialist assists by
identifying resources and providing problem and option analysis. Examples of duties include:

• Information – Assists by providing information by communicating through telephone, written

form, and office and home visits. Explains community services, government benefits and
consumer issues.

• Referral – Refers client to appropriate services including those provided by other organizations

and those provided by the Center (e.g., Ombudsman, HICAP, Senior Companion).

• Assistance – Visits seniors and significant family members and caregivers in their homes in order

to analyze client concerns; provide information and generate options for client consideration.
Assists in implementing plan of action if client is unable to implement without assistance.
Advocates on behalf of client, if appropriate.

• Resource Compilation and Organization – Participates in ongoing effort to research and organize

community resources including Center resource informational database and web page.
Maintains thorough personal knowledge of services available and eligibility requirements for
government benefits such as Medi Cal and Social Security.

• Data – Collects and compiles service and client data, updates volunteer and client information in

database, generates reports, maintains agency-wide client lists and coordinates agency-wide
mailings.

• Coordination – Works cooperatively with other agencies and organizations to aid seniors, adults

with disabilities, and their caregivers.

• Outreach – Disseminates information about Center Services, consumer issues, government

benefits and long-term care issues through public speaking, attendance at public meetings, and
other outreach forums provided by the Center.

• Ombudsman Administrative Support – Receive Ombudsman complaints from facilities and

consumers, document and record initial reports, transfer information to Ombudsman staff and
volunteers as appropriate.

EMPLOYMENT STANDARDS:
Education: Bachelor’s degree in Social Work, Community Services, or related field required.

Experience: Requires demonstrated professional experience working with frail elderly, adults with

disabilities or family caregivers.

Knowledge and Abilities:

• Must possess the ability to relate to seniors, adults with disabilities, and caregivers,

demonstrating sensitivity, active listening, and a respect for self-determination.

• Ability to analyze problems, to present options, and to advocate for clients.
• Possession of computer skills including familiarity with database and word processing

COMPLIANCE REQUIREMENTS:

• Satisfactory completion of a background check (including a criminal records check) is required

for employment. Chico State Enterprises will make a conditional offer of employment, which
may be rescinded if the background check reveals disqualifying information, and/or it is
discovered that the candidate knowingly withheld or falsified information. Failure to
satisfactorily complete the background check may affect the continued employment of a
current Chico State Enterprises employee who was conditionally offered the position.

BENEFITS:
Benefits for employees working 30 hours or more per week include employer paid life insurance
($50,000) and long-term disability; options for health, dental, and vision insurance; FSA; 14 paid
holidays including 1 personal holiday; vacation accrual (initially 10 days/year); sick leave (up to 12
days/year); employer contributions to your 403(b) retirement plan (up to 8%).

HOW TO APPLY:
To be considered, submit the following documents by November 18th 2024. Documents submitted
after this date may not be considered.

• Resume
• Cover Letter
  

BY DROP BOX: https://csuchico.app.box.com/f/d3a7f0e8a223400a96eedadb050c107f
BY EMAIL: csejobs@csuchico.edu

Paper applications will not be accepted; however, Chico State Enterprises is an Equal Opportunity
Employer and is happy to provide reasonable accommodations to applicants at any step of the
application process. If you need assistance in this regard, or are having technical difficulties, please
contact the Human Resources office at 530-898-6811 or csejobs@csuchico.edu prior to 5:00 pm on the
document deadline date. The employer is Chico State Enterprises, a non- profit corporation serving as
an auxiliary organization of California State University, Chico. Employment is considered to be at- will.

:
Chico State Enterprises is an Equal Opportunity Employer and does not discriminate against persons on
the basis of race, religion, color ancestry, age, disability, genetic information, gender, gender identity,
gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered
veteran status, or any other protected status. It is the Enterprises’ policy to hire only United States
citizens and aliens lawfully authorized to work in the United States. All new employees must provide
proof of identity and authorization to work.