IT Support Engineer

Functional area: Information Technology

Country: United States

City: Bay Minette, AL

Company name: Quincy Compressor LLC

Date of posting: Oct 14, 2024

Quincy Compressor dares to be the leader in our industry, always breaking boundaries to offer more to our customers across the world. We have the courage to be different, to take on a challenge, and to be leaders in innovation by offering a diverse product portfolio. As an organization, our purpose is to build unbreakable relationships with our customers, partners and especially our employees. We are looking to add the right people who will support our company mission, vision and values. We are currently seeking an IT Support Engineer to join our team.

The Role:

• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Image, deploy, upgrade and refresh PCs and manage assets
• Administrate and solve incidents assigned to the local on-site support
• Participate in small to medium size projects
• Provide hands-on support to our specialist team with server, network, telephone and infrastructure
• Advise customers and users on their IT needs and best practices
• Establish and maintain strong relationships with local business
• Provide local subject matter expertise regarding processes, technology, organization and business
• Continuous development and improvement of On-Site Support service delivery
• Continuous focus on customer satisfaction, compliance and standards
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• Team up with your peers at other locations in case of cross functional support is required

To succeed, you will need to be:

• A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodic and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative “there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives

Physical Demands:

• Required to be able to move about the facility (standing, walking).

Personal Protective Equipment:

• While on shop floor, must always wear safety glasses and steel toed shoes

Work Environment:

• Mix of an office environment, with exposure to a plant environment.

MAY BE REQUIRED TO PERFORM OTHER DUTIES AS REQUESTED, DIRECTED, OR ASSIGNED.

Quincy People & Culture
Quincy employees are resilient and like to be challenged. We welcome new ideas and we are ready to challenge the status quo when it comes to solving problems. Our working environment is diverse, collaborative and moves at a fast pace. We aim to create a workplace where every individual is valued, proud, empowered, respected, developed and rewarded.

Our values are important to us – they’re who we are, what we do and how we deliver the best experience to our customers, our organization and our community. Our commitment to the values of reliability, courage and resilience supports us in achieving our mission and they fuel our company vision.

If you are looking for an organization where you can be challenged, where you can learn new things, and even have a bit of fun while doing it, Quincy Compressor might be the place for you.

Quincy Compressor is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. Job promotions at Quincy Compressor will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others.

Accessibility Notice: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please call 251.937.5900. Reasonable accommodation requests will be considered on a case-by-case basis.